Questions & Answers

Q: QuestionDoes this laptop ahve an additional slot to upgrade the RAM?

Asked 2 years ago by Ed.

• A:Answer Yes, it does have two slots on the motherboard so you can upgrade the RAM.

  Answered 2 years ago by HP Team

  
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Q: QuestionI am 78 my husband 81 we are retired.we won't be doing a whole lot Which lap top would best suit us?

Asked 2 years ago by Musty.

• A:Answer No the computer runs too slows to even watch YouTube

  Answered 2 years ago by DiegoP

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Q: QuestionCan this laptop able to add another slot of 4 GB memory?

Asked 2 years ago by 3AV112.

• A:Answer No. there is no expansion slot for additional memory.

  Answered 2 years ago by Anonymous

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Q: QuestionHello can this laptop run discord, Roblox or fortnite I want to know because I want to buy this with my birthday money :)

Asked 2 years ago by Steward1272.

• A:Answer Thank you for the question. No. The 14-dq0052dx laptop meets the minimum requirements for Discord and Roblox, however, you'll need more RAM, a faster processor, and a dedicated graphics card to run Fortnite. Please review the developers' system requirements to understand what you need to run these apps, and at what settings for maximum enjoyment.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan it be used for gaming

Asked 2 years ago by Theman62.

• A:Answer This laptop is good for web browsing, social media, email etc. It is not recommended for gaming.

  Answered 2 years ago by HP Team

  
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Q: QuestionI just purchased this Laptop, and I was able to download Serato DJ lite but unable to open it because I got a message stated this is not a Microsoft App. Is there a work around I can do to complete the download?

Asked 2 years ago by Shuby.

• A:Answer You can turn off S mode and add an external hard drive.

  Answered 2 years ago by Padres61

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Q: QuestionI am looking for a cheap small laptop to connect via a wireless connection to a dumb TV in my entertainment center. I essentially want to use the TV as a large monitor. I don't want to use my wi-fi for the connection, just some type of direct wireless.

Asked 2 years ago by Smitty.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Thank you for the question. You can connect your laptop to the TV via an HDMI cable if your TV has an HDMI port. Without knowing the TV model that you have, and if it has Wi-Fi capability, we are unable to offer further solutions. Apologies.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan you download adobe?

Asked 2 years ago by Bookworm.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. "Adobe" is a company that has a number of different software products, so without knowing which one you're wondering about it's impossible to say if that app is in the Windows store or not.

  Answered 2 years ago by HP Team

  
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Q: QuestionHOW DO YOU INSTALL THIS LAPTOP TO YOU BIG SCREEN SMART TV?

Asked 2 years ago by PattyG.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Thank you for the question. You'll need to connect this laptop to your Smart TV using an HDMI cable. Some TV models will have the capability to connect wirelessly. Please see your TV's user guide for instructions.

  Answered 2 years ago by HP Team

  
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Q: QuestionIs it for gaming

Asked 2 years ago by k.

• A:Answer Hello, this laptop is not designed for gaming. It is always recommended to have a dedicated graphics card and a strong processor to game with a device. Thank you for being an HP customer!

  Answered 2 years ago by HP Team

  
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Q: QuestionWill this laptop be able to run C++? I'm going to be taking a C++ class soon for college and I was wondering if this laptop would be good for coding?

Asked 3 years ago by SNG410.

• A:Answer No it wouldn’t. The speed and memory is too low

  Answered 3 years ago by ChevonS

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Q: QuestionI have an understanding up the processing with Linux from viewing other questions but one thing I couldn't find was a question about the laptop coming with a brand new charger. So does it? And I know the laptop is new but the contents inside may not be.

Asked 3 years ago by Wayy.

• A:Answer As long as you aren't buying this computer refurbished everything in the box should be brand new. Mine came with a charger, the laptop, and a starter booklet.

  Answered 3 years ago by SusannaD

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Q: QuestionCan I change the hard drive for SSD and add up more RAM?

Asked 3 years ago by erentas.

• A:Answer Thank you for the question. Apologies, no. This model has 4GB of random-access-memory (RAM), and 64GB eMMC (Embedded Multimedia Card) storage (instead of a hard disk drive or a solid state drive). The eMMC is soldered to the motherboard.

  Answered 3 years ago by HP Team

  
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Q: QuestionHow is the audio on this laptop - esp. for medium size room conference call - Zoom?. Can the people on the receiving end hear us well - again in a Zoom conference call?

Asked 3 years ago by Bengi.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Many factors will impact a Zoom conference call and while the mic and camera both are good, the quality of the conference call might not be. It is also affected by the internet setup, the internet speeds between everyone involved in the meeting, clear connection and firewalls. For Zoom you would also have to take this device out of Windows 11 Home in S Mode. The camera also does not offer a wide format for a large group. Best Buy does offer home and business walk ins if you are looking to make sure you have an optimal setup for online meetings on your end.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan you plug ethernet cord directly into this laptop?

Asked 3 years ago by Crashbro.

• A:Answer The computer doesn't have an Ethernet port, however, you can get an Ethernet to USB adapter that takes the cable and connects it to one of the USB ports.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan this laptop run Adobe Indesign and Lightroom? I’m looking for something that can do both and can be used for photo editing.

Asked 3 years ago by DHurst.

• A:Answer Hello. Thanks for your question. No. You need a computer with at least Intel i5 or AMD Ryzen 5 processor or better with 8 GB or 16 GB of RAM and a discrete graphics card with 2 gigabytes or more of video memory to run the Adobe programs. They are big programs that require a lot of processing power to run.

  Answered 3 years ago by HP Team

  
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Q: Questionare you able to add more internal ram sticks for more memory??

Asked 3 years ago by MisterMonkeyMan27.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Please verify: Service manual for 14-dq0xxx document L58968-1 indicates this series with Celeron processor can be upgraded to 8GB by replacing the 4GB stick. Found on HP website Maintenance and Service C078887333.pdf. Crucial indicates 14-dq0032 is upgradable to 8GB. I haven't opened my 14-dq0032dx so this is based on the referenced documentation.

  Answered 3 years ago by Anonymous

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Q: QuestionHi. I lost my laptop charger. What charger can I buy for my laptop: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black. Please let me know asap. Thanks

Asked 3 years ago by Hehejwj.

• A:Answer I had mine for only 3 weeks. This is the one that came with it.

  Answered 3 years ago by Kymber

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Q: QuestionAre you able to upgrade the RAM on this Laptop?

Asked 2 years ago by Charles.

• A:Answer The SODIMM slots in this model are not accessible. To confirm any possible upgrade options on this computer's RAM, reach out to your Best Buy Geek Squad!

  Answered 2 years ago by HP Team

  
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