Questions & Answers

Q: QuestionIs this a laptop that can run Minecraft and stuff but also get work done .Basically I'm asking if it is slow

Asked 3 years ago by TheGalaxy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer I’ve had this for about 3 weeks now. It’s working pretty fast, no delays and I started downloading apps.

  Answered 3 years ago by KymberVerified Purchase

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Q: Questionwhat happens at the end of the free year of Microsoft 365 if i chose not to renew it will it effect the computer or internet operations?

Asked 10 months ago by jimbow.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4500 2021 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for your question. If you choose not to renew your Microsoft 365 subscription after the free year, your computer and internet operations will remain unaffected. However, your access to Microsoft 365 apps and services will change. Office Apps (Word, Excel, etc.): You can still open and view documents, but you won’t be able to edit or create new files.

  Answered 10 months ago by HP Team

  
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Q: QuestionWhat subscription is needed

Asked 2 years ago by Furrdaddy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. This HP 14-dq0055dx laptop includes a free one-year subscription to Microsoft 365 Personal and a 30-day trial of McAfee Live safe virus protection. For ongoing use after the trial, you'll need a subscription.

  Answered 2 years ago by HP Team

  
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Q: QuestionGood evening, I would like to buy a backup charger. On the back of the computer, I think it says the computer charger is 19.5v input. is this correct? What are the voltage parameters for an additional charger? Thank you

Asked 2 years ago by Voltage.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Hello, thank you for your question. This device will take a compatible 65W charger, using 19.5v as you discovered. If you're unsure if your charger will fit the bill, don't hesitate to ask HP Support or your local Best Buy Geek Squad!

  Answered 2 years ago by HP Team

  
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Q: QuestionIf i turned off the Windows S Mode is the built in security is still there? coz I was wondering why the McAfee was automatically downloaded?

Asked 2 years ago by Shayne.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer The thing is, if you turn off S mode, you've disabled some of the security settings so the computer tries to compensate by automatically downloading software for things like security to plug the holes that turning off S mode leaves

  Answered 2 years ago by HP Team

  
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Q: QuestionThis comes with a 45W adapter. Can other HP adapters be used without harming the computer? I have 65W adapter that fits along with a 120W HP docking station.

Asked 2 years ago by Razz8085.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for your question. In the case of most devices, it is safe to use an adapter with a higher wattage (W) rating, as the device will only draw the amount of power it needs to run effectively. With this in mind, voltage is the essential factor and should be the same or within a tolerance of one volt. Keep in mind, this will not change the rate at which the device charges, as it will only pull the amount of power it needs and is rated to have transferred to it.

  Answered 2 years ago by HP Team

  
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Q: QuestionWill this take both a regular larger SD card AND a micro sd card?

Asked 2 years ago by Bt3417.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. Yes, the HP 14-dq0055dx has a multi-format SD card reader on the left side of the chassis.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes this computer have a web cam? and can I disable S mode? I am needing to purchase for a proctored exam so they need to be able to access my computer to monitor me through the exam.

Asked 2 years ago by Anonymous.

• A:Answer It does have a built-in camera on the unit. You can disable S Mode, but it may slow down the device and lower the security of the unit and S Mode cannot be reactivated after turning it off. If you need to download any third-party software, you may want something with at least 256GB of storage and a bit more RAM if they have to monitor you throughout the exam if you are doing it on the unit. You may want to talk to a Best Buy associate directly about your needs with system requirements for the software you will be using directly to make certain you have a compatible device.

  Answered 2 years ago by HP Team

  
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Q: QuestionWhere is the numeric keypad? I don't see one in the product photos.

Asked 2 years ago by Lemonlvr.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Hello. Thanks for your question. This HP laptop does not have the ten key pad on the right of the keyboard. The numbers are on the top row of the keyboard. You can use an external USB 10 keypad.

  Answered 2 years ago by HP Team

  
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Q: Questioncan u use quest link and play pcvr games with it with the quest 2

Asked 2 years ago by mor09876543.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Unfortunatley, no. None of the system specs meet the minimum requirements.

  Answered 2 years ago by HP Team

  
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Q: QuestionI have a HP intel core windows 7 . Can I transfer my info. To this computer I’ve had my computer 15 years . But I need to upgrade because my cable service just got upgraded I’ve had the same for 15 years I need it for printing

Asked 3 years ago by Weezze.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. Yes, you'll be able to transfer files (there are three methods) from the old PC to the new PC. Note that only files are transferred; you'll need to reload the programs/apps.

  Answered 3 years ago by HP Team

  
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Q: QuestionIs there a button to right click

Asked 3 years ago by Kylee.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Mine was Rose Gold

  Answered 3 years ago by SherryS

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Q: QuestionCan this support google chrome?

Asked 3 years ago by Wil.

• A:Answer Yes it does. That is what I use! For the price it is amazing!

  Answered 3 years ago by Gigi

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Q: Questionwhen i purchase the lap top where do i purchase the linux program

Asked 3 years ago by lvette.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Typically, Linux distributions are downloaded from a website. I don't know of any place that sells it, and in any event, you'd be buying a free program.

  Answered 3 years ago by HP Team

  
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Q: QuestionWill Cricut Design Space work with this laptop?

Asked 3 years ago by Doug.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Yes, you just have to take it out of S mode to install the app

  Answered 3 years ago by HeatherVerified Purchase

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Q: QuestionDoes this computer have a matte-finish screen or a shiny screen?

Asked 10 months ago by Sportsound.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4500 2021 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for your question about this HP laptop! The screen has an anti-reflective coating.

  Answered 10 months ago by HP Team

  
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Q: QuestionCan it be connected to hp printer

Asked 10 months ago by Ree.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4500 2021 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Yes it can. I only use HP printers

  Answered 10 months ago by MichelleKirkVerified Purchase

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Q: QuestionDoes it update often? And does it go slow after awhile? Battery life how long?

Asked 2 years ago by Moca.

• A:Answer Thank you for the question. Update intervals are determined by the software developer. It's impossible to tell you when updates will occur. Speed should remain steady but can be affected by limited RAM, and how hard the processor is working. You might want to go with an i3 processor and 8GB of RAM if you intend to do more than basic (email, streaming, homework) computing. Using mobile settings, the battery life of the 14-dq0054dx is indicated as up to 10 hours and 15 minutes. It supports battery fast charge: approximately 50% in 45 minutes.

  Answered 2 years ago by HP Team

  
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Q: QuestionThis runs extremely slow. Any tips on improving speed?

Asked 2 years ago by KristenS.

• A:Answer Greetings from the Intel team. Thank you for your question. Yes, these are some recommendations from HP-Support to improve your computer performance: https://support.hp.com/us-en/document/ish_4506872-3484978-16 Some extra steps that you can consider: 1. Uninstall unnecessary software 2. Limit the programs at startup 3. Check for spyware and viruses 4- Take a look at your web browser (clear cache) The HP-14-dq0054dx comes with Windows 11 Home in S mode; switching out of the S mode will require extra system resources, impacting performance. For detailed information about the Intel® Celeron® Processor N4120, visit: https://ark.intel.com/content/www/us/en/ark/products/197309/intel-celeron-processor-n4120-4m-cache-up-to-2-60-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 2 years ago by Intel team

  
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