Questions & Answers
- Model:
- 14-dq3000dx
- |
- SKU:
- 10555123
Q: QuestionI've already exchanged this once. Every time I set it up, anything I select (microsoft edge, file folder, anything) causes it to freeze and then it doesn't work. Should I just return it or is there a way to fix this?
Asked by Lynnie.
- A:Answer Apologies for your experience. We suggest that you reach out to Support.HP.com or call 800-474-6836 for assistance.
Answered by HP Team

Q: QuestionCan this computer run roblox studio
Asked by John.
- A:Answer You can check the requirements for the software you would like to use by looking up the system requirements for it from the publisher's website. You will want to make sure that the device you want to use it on meets the minimum requirements. Updates and modifications can impact what settings you can run the software on or if you can use the software at all.
Answered by HP Team

Q: QuestionCan I connect my iPhone to the laptop and download photos from my device to my laptop?
Asked by CameronW.
- A:Answer This device can connect your iPhone to Windows 11 in S mode using an up to date version of Microsoft PhoneLink which can be downloaded from the Microsoft App Store; however, depending on how many photos and videos you have, you may want a model with more storage than this particular machine.
Answered by HP Team

Q: QuestionWill this take both a regular larger SD card AND a micro sd card?
Asked by Bt3417.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Thank you for the question. Yes, the HP 14-dq0055dx has a multi-format SD card reader on the left side of the chassis.
Answered by HP Team

Q: QuestionDoes this computer have a web cam? and can I disable S mode? I am needing to purchase for a proctored exam so they need to be able to access my computer to monitor me through the exam.
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer It does have a built-in camera on the unit. You can disable S Mode, but it may slow down the device and lower the security of the unit and S Mode cannot be reactivated after turning it off. If you need to download any third-party software, you may want something with at least 256GB of storage and a bit more RAM if they have to monitor you throughout the exam if you are doing it on the unit. You may want to talk to a Best Buy associate directly about your needs with system requirements for the software you will be using directly to make certain you have a compatible device.
Answered by HP Team

Q: QuestionWhere is the numeric keypad? I don't see one in the product photos.
Asked by Lemonlvr.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Hello. Thanks for your question. This HP laptop does not have the ten key pad on the right of the keyboard. The numbers are on the top row of the keyboard. You can use an external USB 10 keypad.
Answered by HP Team

Q: Questioncan u use quest link and play pcvr games with it with the quest 2
Asked by mor09876543.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Unfortunatley, no. None of the system specs meet the minimum requirements.
Answered by HP Team

Q: QuestionI'm looking for a simple laptop for my 78 year old Mom, she needs it for paying her personal bills, shopping, and social media. She needs something simple, that will not intimidate her with a lot of apps and buttons. Would this laptop work for her?
Asked by Tippy1224.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer Yes perfect for simple personal tasks
Answered by FrequentShopper
Q: Questionwhat about virus protection ?
Asked by Moe.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer It comes with Windows Security and I got a free trial of Webroot.
Answered by ToddC
Q: QuestionI have a HP intel core windows 7 . Can I transfer my info. To this computer I’ve had my computer 15 years . But I need to upgrade because my cable service just got upgraded I’ve had the same for 15 years I need it for printing
Asked by Weezze.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Thank you for the question. Yes, you'll be able to transfer files (there are three methods) from the old PC to the new PC. Note that only files are transferred; you'll need to reload the programs/apps.
Answered by HP Team

Q: QuestionIs there a button to right click
Asked by Kylee.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Mine was Rose Gold
Answered by SherryS
Q: QuestionCan this support google chrome?
Asked by Wil.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer Yes it does. That is what I use! For the price it is amazing!
Answered by Gigi
Q: Questionwhen i purchase the lap top where do i purchase the linux program
Asked by lvette.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Typically, Linux distributions are downloaded from a website. I don't know of any place that sells it, and in any event, you'd be buying a free program.
Answered by HP Team

Q: QuestionWill Cricut Design Space work with this laptop?
Asked by Doug.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Yes, you just have to take it out of S mode to install the app
Answered by Heather
Q: QuestionIs the memory in this laptop able to be upgraded?
Asked by Butch6656.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer I bought an 8GB module recommended by crucial and installed it. There is a channel on youtube that shows how to install the memory. Mine is working fine and recognizes all 8GB.
Answered by MacMini
Q: Questiondoes it have a disc slot to put a cd in ?
Asked by cat.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer It does not. However, you can use an external drive that plugs into one of the USB ports on the computer
Answered by HP Team

Q: QuestionDoes this computer have a matte-finish screen or a shiny screen?
Asked by Sportsound.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4500 2021 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Thank you for your question about this HP laptop! The screen has an anti-reflective coating.
Answered by HP Team

Q: QuestionCan it be connected to hp printer
Asked by Ree.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4500 2021 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Yes it can. I only use HP printers
Answered by MichelleKirk
Q: QuestionCan you game on the laptop?
Asked by Anonymous.
- A:Answer Thank you for your question. The 14-dq0052dx is equipped with an Intel Celeron N4120 processor, 4GB of RAM, and Intel UHD Graphics 6001. This setup is suitable for light gaming. Here are some types of games you can play on this laptop: Games like Candy Crush Saga, Among Us, and Stardew Valley should run smoothly. Less Demanding Games such as Minecraft, The Sims 4, and Terraria can be played with lower settings and any game that runs in a web browser, like Slither.io or Agar.io, will work well.
Answered by HP Team






































