Questions & Answers

Q: QuestionCam tou download music and play the music through a bluetooth d.j speakers. Thank you

Asked 6 years ago by Pooh.

• A:Answer This machine has Bluetooth, which means that, in general, the answer is yes. But no one can guarantee that every Bluetooth accessory will work, since there is a lot of Bluetooth crap on the market that has badly-designed and not fully compliant drivers and/or chips. If your speaker works with several other Windows PCs, the answer is probably Yes. If you've had trouble playing from other PCs, the answer may be No.

  Answered 6 years ago by Ellett

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Q: QuestionIs the 4GB SDRAM EXPANDABLE

Asked 6 years ago by Oca.

• A:Answer Yes, it is; we recommend consulting with Best Buy's Geek Squad team or a trusted, professional computer technician to assist you with any upgrades!

  Answered 6 years ago by HP Team

  
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Q: QuestionDoes Video Cam come in this unit

Asked 6 years ago by SallySmithsilly.

• A:Answer Yes, the Video cam come in this unit

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan use an external cd/dvd drive on this model

Asked 3 years ago by Anonymous.

Q: QuestionHow long do these laptops typically last? Also, I tend to shut down my laptop 2 to 3 times a day, is that good? Should I put it on sleep mode when going to bed? Lastly are there any additional services to make the laptop last longer?

Asked 3 years ago by Grumphrey.

Q: QuestionWhich sd card is best for this unit?

Asked 5 years ago by Bronxgirl181.

Q: QuestionWhat year is this laptop?

Asked 5 years ago by Lolo.

• A:Answer 2019 model

  Answered 5 years ago by VinkVerified Purchase

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Q: QuestionIs there a way to turn off the touch screen?

Asked 5 years ago by Hdeverter7.

• A:Answer Yes, you can turn off your touchscreen! In the search box on the taskbar, type Device Manager, then select Device Manager. Select the arrow next to Human Interface Devices and then select HID-compliant touch screen.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow do I remove the base after taking out the screws under the 2 rubber strips and the rest of the base?

Asked 5 years ago by Jill.

• A:Answer Here is a link to the service guide. Page 14 gives an exploded view of all the parts. You can see disassembly instructions beginning on page 27: http://h10032.www1.hp.com/ctg/Manual/c06403450

  Answered 5 years ago by HP Team

  
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Q: QuestionIs the operating system 64 bit?

Asked 5 years ago by Jknazz.

• A:Answer Yes, this is a 64 bit operating system.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this model have a camera?

Asked 5 years ago by TJS.

• A:Answer Yes it does

  Answered 5 years ago by Lalii

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Q: QuestionIs there a camera on this laptop? If so, how do you get it to work?

Asked 5 years ago by cjay.

• A:Answer Yes, there is a webcam on this laptop. Here are some instructions on how to use the camera (webcam): https://support.microsoft.com/en-us/help/4028647/windows-open-the-camera-in-windows-10

  Answered 5 years ago by HP Team

  
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Q: QuestionBluetooth ?

Asked 5 years ago by Mike.

• A:Answer Yes, this laptop has Bluetooth.

  Answered 5 years ago by HP Team

  
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Q: QuestionMy power led light blinks but screen wont turn on

Asked 5 years ago by Jay.

• A:Answer I would recommend reaching out to HP Support or Best Buy's Geek Squad for further assistance. They have access to more tools to assist you. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836. And for the Geek Squad: call 1-800-433-5778 or https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop support charging through the USB C port?

Asked 5 years ago by Stroopwaffle.

• A:Answer No, the 1 USB 3.1 Gen 1 Type-C™ port is labeled as Data Transfer Only, 5 Gb/s signaling rate.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes it come with the wall cable, I am just asking because mines came with only one part of the cable , the part that gets connected to the laptop but I think I am missing the other part of the cabel? Thank you.

Asked 5 years ago by Pao93.

• A:Answer Yes. This comes with a complete power adapter.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow big is the computer itself and where can you purchase a hard shell case for this model?

Asked 5 years ago by Ari.

• A:Answer You can get it hem online or at Walmart is where I got mine

  Answered 5 years ago by PeteVerified Purchase

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Q: QuestionI have completely deleted all the partitions of the drive ,in an attempt to change the OS to Win 10 pro but it failed.How do I change the ACPI to support a new installation or how do I install the Original windows which was Windows 10 in S mode. ASAP

Asked 5 years ago by mEdonewell.

• A:Answer If you deleted all the partitions (including the recovery partition), you'll need to speak to the HP support team to walk you through the steps you need to take to reinstall the original Windows 10 S Mode. Here's the link for HP Support: https://support.hp.com/us-en/contact-hp . Alternatively, you can reach them by phone at 1-800-474-6836. Once that's done, you can switch it over if you wish to Windows 10 Home. There's no need to delete anything. You can make the switch by following the steps at https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode

  Answered 5 years ago by HP Team

  
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Q: Questionthis model have a fingerprint reader?

Asked 5 years ago by Ghel.

• A:Answer No, this model does not have one.

  Answered 5 years ago by vickster58

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