Questions & Answers

Q: Questiondoes anyone know speaker type and sound quality

Asked 4 years ago by 1010tk.

Q: QuestionBattery life?

Asked 4 years ago by Bin.

• A:Answer The battery life of this computer is listed at 7 hours and 15 minutes

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI like the computer but don't want the Windows 10 Home S Mode. Is it possible to get this without the S mode, or is it possible to disable S mode to only have Windows 10 Home running. If so, how is that done?

Asked 4 years ago by NotTechie.

• A:Answer S mode can be removed from the computer. It's quite simple, so you could do it yourself, or you could have the Geek Squad do it. Microsoft has the three steps listed at https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-10-4f56d9be-99ec-6983-119f-031bfb28a307

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this computer ran Topaz software?

Asked 4 years ago by Blazen.

• A:Answer Thank you for the question. Topaz recommends a dedicated graphics card, which this laptop does not have. It also recommends 16GB as optimum, and this laptop has 8GB. You might be able to run it; we suggest reaching out to Topaz to inquire.

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this laptop have a touch screen?

Asked 4 years ago by JBREMONT.

• A:Answer This laptop don't have touchscreen

  Answered 4 years ago by seanVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Question1) How much is a subscription for excel and word... 2) Is that different than purchasing the software?

Asked 4 years ago by Anonymous.

• A:Answer Thank you for a question! Yes, there are some differences between Microsoft 365 (subscription) and Microsoft Office (one-time fee), both of which include Word, Excel, and PowerPoint. MS 365 includes premium templates and features, Outlook, advanced security, and 1TB of OneDrive cloud storage that you can access from multiple devices. Here is the link to Office: https://www.bestbuy.com/site/office-home-student-2019-1-device-digital/6402557.p?skuId=6402557 and the link to 365: https://www.bestbuy.com/site/microsoft-365-personal-1-person-12-month-subscription-digital-auto-renewal/6258027.p?skuId=6258027

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis there an ethernet connection?

Asked 4 years ago by jim.

• A:Answer Hi Jim, thank you for the question. Apologies, the HP 15-dy2093dx does not have an Ethernet port.

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi, I thought this laptop was touchscreen, but I don't think it is?

Asked 4 years ago by touchscreen.

• A:Answer Hi, thank you for the question. The HP 15-dy2093dx laptop does not offer touchscreen functionality.

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this laptop run Minecraft: Java Edition smoothly?

Asked 4 years ago by ConnorM.

• A:Answer Hello, while you can play some games on any computer, modern games like Minecraft, Fortnite and most other popular titles require a lot of power. For this reason, I would recommend a model with a dedicated Graphics Processing Unit (GPU).Thank you for being an HP customer!

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this computer have built in gps ? So I can use Google earth and maps on the road

Asked 4 years ago by Wil50n.

• A:Answer Thank you for the question. This laptop and most others do not use GPS. Windows 10 can figure out where you are using Wi-Fi positioning, as well as your device's Internet Protocol (IP) address.

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWebcam? Speakers? Good for zoom? How many ports?

Asked 4 years ago by Patricia.

• A:Answer Yes, this laptop does have a built-in webcam and speaker and will run Zoom without any issues. The following ports are included: 1 SuperSpeed USB Type-C® 5Gbps signaling rate, 2 SuperSpeed USB Type-A 5Gbps signaling rate, 1 HDMI 1.4b, 1 AC smart pin and 1 headphone/microphone combo.

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I connect a WLAN to this laptop? Or is it Wifi only? Thanks!

Asked 4 years ago by ames907.

• A:Answer Thank you for the question. Apologies, the 15-dy2093dx does not have an Ethernet port.

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhich generation?

Asked 4 years ago by Adie.

• A:Answer Hello Adie. Thank you for your question. This laptop comes with an 11th Generation Intel® Core™ i5-1135G7 Processor, which can reach up to 4.20 GHz speed. You can find more technical details about the Intel® Core™ i5-1135G7 Processor here: ***https://www.intel.com/content/www/us/en/products/sku/208658/intel-core-i51135g7-processor-8m-cache-up-to-4-20-ghz/specifications.html*** Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do you turn the computer on if it won't turn on with the power button?

Asked 4 years ago by SMin.

• A:Answer I'm sorry to hear your power button is not working! I recommend reaching out to HP Support for troubleshooting by clicking here: https://support.hp.com/us-en - and you can also contact your local Geek Squad for their diagnosis and repair services. Learn more here: https://www.bestbuy.com/site/computer-tablet-services/computer-damage-repair/pcmcat1528130857687.c?id=pcmcat1528130857687

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWould this unit be ok for light to moderate gaming ?World of Tanks ect?

Asked 4 years ago by Mike.

• A:Answer Yes, you should have no problem playing games like World of Tanks on this computer.

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you connect a mouse to this?

Asked 4 years ago by Boo1.

• A:Answer Yes. You can use one of the USB ports to attach a wired mouse or a Bluetooth dongle for a wireless mouse.

  Answered 4 years ago by TeacherMomVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this laptop compatible with an HP Officejet 5740? Or will I have to buy another printer as well?

Asked 4 years ago by Casey.

• A:Answer Thank you for the question. There is no need to purchase a new printer (unless you want something newer or with more features). Your OfficeJet 5740 is compatible with Windows 10, and this laptop has the Windows 10 operating system.

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan we do the servicing at any hp service centre in India?

Asked 4 years ago by Archit.

• A:Answer Hi Archit, thank you for the question. If you are referencing the warranty, yes, as long as the country or region where HP or its authorized service providers offer warranty service for the same product model.

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I run two external monitors with this laptop?

Asked 4 years ago by Anonymous.

• A:Answer Thank you for your question! This model has one HDMI port for one external monitor (the USB-C port does not support video).

  Answered 4 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question