“Any suggestions on why my ethernet connection will not stay connected. Or am I using the wrong adapter? I am using the insignia adapter usb a port. Do I need a better adapter for windows 11. I just purchased this laptop”
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Thank you for your question! I am sorry about this issue. There could be multiple causes that would disconnect the adapter. One cause could be the router you are connecting to and the best way to rule that out is to connect it to a different router. If you still have disconnects, you can connect to the other USB part that is on the laptop, which would indicate a defective port. The USB-ethernet adapter could also have technical issues and an exchange for a new adapter would rule that out. Another issue is software support in Windows, which Microsoft can look into. You have a lot of support options on this.
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