“What can be used or done to keep a ethernet connection? New modem and hp couldn't figure it out. I returned the first one. They think its the hardware?? Please help”
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I am sorry that you are having an issue with ethernet connectivity. The best way to tell is to try a different USB port for the ethernet adapter: If it loses the ethernet connection in a different port, then the issue lies with either the adapter or the modem. Another place to contact is with Microsoft as the adapter works at the operating system level.
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