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Hello and thank you for the question. The RAM on this laptop can be expanded up to 16 GB of DDR4-2400 dual channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2400) (8 GB x 2 Cards). While it is possible to upgrade the RAM on this Laptop yourself, we recommend that upgrades be performed by the IT professionals at Best Buy's Geek Squad to avoid installation complications.
Sorry, there was a problem. Please try again later.Go to the website of one of the main RAM manufacturers, like Kingston or Crucial. They maintain the most up-to-date information on expanding RAM, including what kind of pairings you can make (16GB in one slot, 8 in another, etc.). It is their business to sell you RAM, make sure you are happy with it, and come back to them. The PC manufacturer is disinterested in this. If HP doesn't provide instructions on how to do this, you can usually find it on YouTube. Be aware, however, that on most consumer laptops (as opposed to those made for business), an authorized technician must be used for any upgrade, or the warranty will be voided.
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