Questions & Answers

Q: QuestionI'm trying to hook up two external monitors, 1 via the HDMI port (which works fine) and another using a USB-C to HDMI adapter. I've tried multiple adapters and I get no HDMI signal to my 2nd external monitor. Does anyone know how to fix this?

Asked 5 years ago by BJM.

Q: QuestionCan I play games like Star Stable Online with this laptop?

Asked 5 years ago by Missvic02.

• A:Answer Yes you can

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes it have a Delete Key?

Asked 5 years ago by Mike.

• A:Answer Yes it does.

  Answered 5 years ago by HP Team

  
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Q: QuestionMainly wanting this as a houshold computer, but it would be nice if it could play some games. Does anyone know if this can play the witcher 3 and or apex legends?

Asked 5 years ago by Jackson.

• A:Answer This is a nice computer but it doesn't have a GPU card that the 2 games require. You can probably run these games on lower resolution or at a slower speed.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat year is this model?

Asked 5 years ago by Anonymous.

• A:Answer That model is active as of 11/2/2019.

  Answered 2 years ago by HP Team

  
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Q: QuestionWhy do I need a keyboard and mouse?j

Asked 5 years ago by Jmh.

• A:Answer You do not need a keyboard, there is a keyboard on the laptop. Sometimes The mouse is an optional accessory that you can add at any time. There is a touchpad on the laptop that is used to get around on the laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionI just purchased this laptop and the colors are way different then my phone and office monitor. Color # 7ed957 is suppose to be a bright green but shows on the laptop as a dull light green. I tried re calibration colors but did not make any difference ?

Asked 5 years ago by MMBuyer44.

Q: QuestionWhat color are the keys? Black/ white or silver/silver, silver/black?

Asked 5 years ago by Janet.

• A:Answer It is black/white.

  Answered 5 years ago by CommunityAnswer

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Q: Questionthe headphone port does not fit any of my headphones; the port is too small. is there a special headphone model required for this laptop?

Asked 5 years ago by Meme.

• A:Answer I think you can buy an adapter that will fit the larger headphone prong and drop down on the other end to correct size for the laptop

  Answered 5 years ago by JeffGVerified Purchase

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Q: QuestionDoes the laptop have a backlit keyboard option to turn on/off? does it offer it at all?

Asked 5 years ago by Sin.

• A:Answer Unfortunately, it does not have a backlit keyboard.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow do you turn on backlit keyboard settings

Asked 5 years ago by Anonymous.

• A:Answer The computer has a backlit screen, but not a backlit keyboard.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs this laptop stylus-compatible? If yes, what stylus do you recommend?

Asked 5 years ago by bryansama.

• A:Answer Yes, it is stylus compatible. The only stylus that would compatible with this laptop is a passive stylus.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWhat is the estimated time for battery life under normal usage conditions?

Asked 5 years ago by Anonymous.

• A:Answer 6 hours

  Answered 5 years ago by Sami

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Q: QuestionIs there a word processor loaded on this computer?

Asked 5 years ago by Trish.

• A:Answer Windows 10 includes both WordPad and NotePad which are listed as "text editors". WordPad is pretty full featured for a text editor. There is not an actual word processor like MicroSoft word on the computer.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs there an ethernet port for me to hardwire my modem?

Asked 5 years ago by lawns.

• A:Answer No, there is not, but I'm sure there is some sort of adapter that makes it work. We just use wireless from our modem.

  Answered 5 years ago by Kevin

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Q: QuestionWhat’s the speed of the processor?

Asked 5 years ago by Andyfire2019.

• A:Answer This laptop has the following processor: Intel® Core™ i5-1035G1 (1.0 GHz base frequency, up to 3.6 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores)

  Answered 5 years ago by HP Team

  
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Q: QuestionWill this laptop charge from a dock through the USB-C port? Also, will it connect to external displays through a dock? So far I am unable to get it to do either.

Asked 5 years ago by Rob.

• A:Answer No this has a special charging port. The USB-C port is for data transfer only.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat is the charging port on this? How do you connect this to a docking station? I need to work off of 3 screens so would need to have a docking station to hook all of them up.

Asked 5 years ago by ChargeConnectQuestion.

• A:Answer The charging port is on the left hand side and is an AC smart pin port. We do not offer docking stations designed for this specific laptop so you would need to use a USB connected universal docking station.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop have bluetooth?

Asked 5 years ago by Anonymous.

• A:Answer Yes it does.

  Answered 5 years ago by HP Team

  
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