Questions & Answers

Q: QuestionWhat processor does this HP laptop use?

• A:Answer It uses the AMD Ryzen 5 7520U processor.

Q: QuestionHow long does it take to charge the battery?

• A:Answer The HP Fast Charge feature allows the battery to charge from 0 to 50% in approximately 45 minutes.

Q: QuestionWhat kind of wireless connectivity does the laptop offer?

• A:Answer It has Wi-Fi 6 and Bluetooth 5.3.

Q: QuestionWhat type of storage does this HP laptop have?

• A:Answer This HP laptop uses a PCIe NVMe SSD for storage.

Q: QuestionDoes this laptop have a camera, and if so, does it have any privacy features?

• A:Answer Yes, it has an HP True Vision HD camera, and it includes a physical camera shutter for privacy.

Q: QuestionIs there an empty slot to add an additional 8gb or RAM to get to 16GB?

Asked 10 months ago by eadams76.

• A:Answer Thank you for your question about this HP laptop! Since this uses LPDDR memory, it is not upgradable. HP has computer models with 16GB of memory available at Best Buy.

  Answered 10 months ago by HP Team

  
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Q: QuestionHow is this laptop different from the 17 cp3005dx? They appear to be the same other than model year.

Asked 1 year ago by Ks.

• A:Answer Hello and thank you for asking. The HP 17-cp2025dx and 17-c03005dx laptop computers, while similar, have several differences. The 17-cp2025dx has an AMD Ryzen 5 7520U quad-crore CPU, 8GB LPDDR5 RAM, and runs Microsoft Windows 11 Home. The 17-c03005ds has an AMD Ryzen 5 7430u 6-core CPU, 8 GB of DDR4 RAM, and runs Windows 11 Home in S Mode.

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes it have an SD camera card slot?

Asked 8 months ago by Alan.

• A:Answer No it does not and it didn't recognize the card reader that I have, but I could plug the camera in directly.

  Answered 8 months ago by DonaldSVerified Purchase

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Q: QuestionDoes this have windows on it!

Asked 10 months ago by Anonymous.

• A:Answer Yes Windows 11

  Answered 10 months ago by WillVerified Purchase

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Q: QuestionDoes it include MS office?

Asked 10 months ago by CJ.

• A:Answer It does not, only a 5-day free trial.

  Answered 4 months ago by AnonymousVerified Purchase

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Q: Questioncan I use a mouse with this computer

Asked 1 year ago by deedee.

• A:Answer Hi there. Thank you for your question. This HP laptop (model: 17-cp2025dx) will support a USB or Bluetooth mouse.

  Answered 1 year ago by HP Team

  
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Q: QuestionCharging cable included?

Asked 9 months ago by NanCur.

• A:Answer Yes standard wall plug power adapter included.

  Answered 8 months ago by TXshopperVerified Purchase

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Q: QuestionDoes this computer have HDMI capability to hook to my tv?

Asked 11 months ago by Exercisegirl.

• A:Answer Thank you for asking. Yes, the HP 17-cp2025dx has an HDMI-out port. Connect the other end of your HDMI cable to the TV's HDMI "in" port.

  Answered 11 months ago by HP Team

  
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Q: QuestionDo I have to pay monthly for Microsoft on this computer? Model: 17-cp2025dxSKU: 6612252

Asked 11 months ago by Carol.

• A:Answer H Carol, thank you for the question. The Microsoft Windows 11 operating system is included with the laptop. If you decide to subscribe to Microsoft 365 (formerly Microsoft Office), to use Word, Excel, PowerPoint, etc., there is a subscription cost.

  Answered 11 months ago by HP Team

  
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Q: QuestionDoes this have a backlit keyboard ?

Asked 10 months ago by Chin.

• A:Answer Thanks for your question. This model does not have a backlit keyboard.

  Answered 10 months ago by HP Team

  
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Q: QuestionCan I use Google Chrome browser and access my gmail on this computer?

Asked 10 months ago by GeoroseK.

• A:Answer Thank you for your question. Yes, you can use the Google Chrome browser and access your Gmail on this 17-cp2025dx laptop.

  Answered 10 months ago by HP Team

  
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Q: QuestionDoes this come with an ethernet port

Asked 9 months ago by Mamabear.

• A:Answer No- you need to buy an adapter.

  Answered 9 months ago by FrankLVerified Purchase

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Q: QuestionDoes this computer have SD port to download pics from an SD card?

Asked 9 months ago by CjSD.

• A:Answer no it doesnt but you can buy an adapter that has an SD slot and plugs in the USB slot

  Answered 8 months ago by DMR5858Verified Purchase

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Q: QuestionDoes this laptop come with a warranty?

Asked 10 months ago by Melissa.

• A:Answer Thank you for your question. Yes the 17-cp2025dx laptop comes with a 1-year limited hardware warranty and 90 days limited technical support for software and initial setup (from date of purchase).

  Answered 10 months ago by HP Team

  
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