I purchased this for my mom and trying to set/update before gifting it for Christmas. However, the screen is beyond dim that I cant even see the screen for set up. Yes the powercord is connected to the laptop and the brightness button doesnt work. null

Question

Maxx · Accepted Answer

Interesting. I got this as a Christmas present and it's all wrapped up already. I would suggest if you can, first try restarting the laptop and if that doesn't work, restart it again and immediately try to go into the bios and see if you can make adjustments there. Good luck

Answered by Maxx 3 years ago

HP Team · Answer

We are sorry to hear about your challenges. We recommend trying these steps in this video: https://youtu.be/fT8NIG6xwCU If you need further assistance, we recommend reaching out to HP Support: https://support.hp.com or the Geek Squad at Best Buy.

Answered by HP Team 3 years ago

“I purchased this for my mom and trying to set/update before gifting it for Christmas. However, the screen is beyond dim that I cant even see the screen for set up. Yes the powercord is connected to the laptop and the brightness button doesnt work.”

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