“in nov, i powered down my computer after backing it up. in may, i plugged it back in and turned it on and i got a dos problem screen for a moment and then the computer turned back off. it now wont even try to turn on. did i burn it out completely?”

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• Needs help from a geek.

  Answered by DoryDell 2 years ago

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• Apologies for what you're experiencing. It's difficult to diagnose in this forum (we have questions). Please reach out to Support.HP.com for assistance.

  Answered by HP Team 2 years ago

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