Questions & Answers
- Model:
- 840 G4
- |
- SKU:
- 6458025
Highly rated by customers for: Great price, Fast, Touchscreen
$356.99Your price for this item is $356.99
Page Showing 1-16 of 16 questions
Q: QuestionI appreciate the clarification of the maximum expandable memory... Please do better with the exact description of the specs, both the 840 G4 and G5 are missing this information! Wasn't clear so I ordered another model with clear specs.
Asked by Ybflorida.
- A:Answer Thank you for reaching out. Often, listings for refurbished models do not list the HP alpha-numeric product number, and without it, the HP team typically cannot answer questions. In this case, we recommend reaching out to the seller directly, as they have possession of the refurbished unit and can answer specification questions efficiently.
Answered by HP Team

Q: QuestionIs there a warranty included on this laptop, if so for how long?
Asked by Anonymous.
- A:Answer Thank you for the question. Best Buy's specification indicates a one-year warranty for this refurbished EliteBook 840 G4.
Answered by HP Team

Q: QuestionCan this laptop be connected to an external monitor?
Asked by Al.
- A:Answer I don't use this computer as I bought it for my son, but from looking at the ports that it has available I would say yes.
Answered by SamSpade
Q: QuestionIs the webcam 720p or 1080p?
Asked by SundanceJohn.
- A:Answer Thank you for the question. The HD webcam on the EliteBook 840 G4 is 720p.
Answered by HP Team

Q: QuestionCan I use a USB Wi-Fi adapter to support 5GHz frequency?
Asked by Kat.
- A:Answer Thank you for the question. Yes, but it may not sustain the speed with a dongle. You can try that, or upgrade the existing internal WiFi card.
Answered by HP Team

Q: QuestionIs it expandable to 32 GB max memory?
Asked by YvonneB.
- A:Answer Hello, this laptop is designed to support 32GB or RAM. HP recommends Crucial to support your memory upgrade needs. Thank you for being an HP customer!
Answered by HP Team

Q: QuestionIt has 16GB memory, can it be upgraded to max 32? Does it come with MS office preloaded? This Windows 10 version is NOT S MODE, is that correct?
Asked by YvonneB.
- A:Answer Yes, it can upgraded up to 32 gigabytes of RAM. I'm not seeing any reference to the comptuer having Office preloaded. And yes, it's not Windows 10 in S Mode. It's actually Windows 10 Professional.
Answered by HP Team

Q: QuestionIs the windows 10 pro version newer than 1903?
Asked by Anonymous.
- A:Answer Hello, Microsoft issued this statement regarding 1903: Windows 10 version 1903 is no longer supported - version 1903 will reach the end of service on December 8, 2020. You will need to check directly with Best Buy regarding which version of Windows 10 Pro they have installed. Thank you for being an HP customer!
Answered by HP Team

Q: QuestionDoes this laptop have a backlit keyboard? Best Buy's website says it does but searching this model online, I've read that it doesn't. Which is correct? TIA
Asked by Curious1.
- A:Answer Thank you for the question. Some originally manufactured EliteBook 840 G4 models featured backlit keyboards as an option. This is a refurbished model and we're unable to ascertain the full HP item number based on the seller's listing. We would suggest that you reach out to Best Buy directly for assistance.
Answered by HP Team

Q: QuestionDoes it have WiFi and Bluetooth built-in? Not seeing any specs for wireless connections.
Asked by Sevi.
- A:Answer Yes, it has WiFi and Bluetooth capability built in.
Answered by HP Team

Q: QuestionIs this upgradable to Windows 11?
Asked by James.
- A:Answer Hello, James. Thanks for your question. This HP laptop does not qualify for the Windows 11 upgrade.
Answered by HP Team

Q: QuestionIt looks like this takes a SIM card. What networks or bands does it operate on?
Asked by Curious.
- A:Answer Thank you for the question. Yes, this EliteBook 840 G4 was originally manufactured with a SIM port. Please verify with the seller that this configuration was not changed during the course of refurbishing. Note that the WWAN module requires a separately purchased service contract. Check with your service provider for coverage and availability in your area. Connection speeds will vary due to location, environment, network conditions, and other factors. 4G LTE not available on all products, in all regions.
Answered by HP Team

Q: QuestionHow many USB ports............will it accommodate a SD card?
Asked by Don.
- A:Answer This model has two USB Type-A ports and one USB Type-C port. This model has a MicroSD card slot.
Answered by HP Team

Q: QuestionDoes this have a built-in camera, speaker and microphone?
Asked by RF.
- A:Answer Yes, it's got a built-in camera, speakers, and microphone.
Answered by HP Team

Page 1, Showing 1-16 of 16 questions
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