“HP Smart app on the iPhone and laptop say the printer READY, but Windows said OFFLINE. The print jobs remain in printer que. Why?”

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• If you have Windows 10, we recommend using HP Print and Scan Doctor to diagnose the issue: https://support.hp.com/us-en/topic/printscandoctor If you need further assistance, visit https://support.hp.com

  Answered by HP Team 5 years ago

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