“Get an error code EBS00P0010 the information light stays on.”

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• Not connecting...

  Answered by ThurmanS 8 months ago

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• Thank you for the question. There may be a connectivity issue between the printer and the Smart App. Make sure that your internet connection is stable, and ensure both your printer and the device running the HP Smart app are connected to the same Wi-Fi network. Check if your printer's firmware is up-to-date. Visit HP's official website or use the HP Smart app to download and install any available firmware updates. Restart the printer. If you continue to receive the error code, please reach out to HP Support to assist.

  Answered by HP Team 9 months ago

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