“Good Morning I finally got my printer to connect and work. When you turn on the printer and print out a document, the print prints out paper but nothing is on it. There is ink in the printer and the acrtridge is full. why is the paper blank?”
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Hi AJ, apologies for what you're experiencing. If you've removed the tape from the cartridge (without touching the metal plate), check to be sure that the cartridges are installed correctly, with a "click". The easiest way to check for "ready" status it to use the HP Smart App. It will also tell you the ink levels. If the ink level is zero, or you don't have a "ready" status, there's a problem. Please reach out to support.hp.com for assistance. Please review this HP Support video: https://www.youtube.com/watch?v=zOUZFbOj7Jg
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