A:AnswerI'm really sorry to hear that you've had a problem with a second printer. To troubleshoot what might be going on, I'd suggest contacting the HP support team for assistance at https://support.hp.com/us-en/contact-hp . Alternatively, you can reach them by phone at 1-800-474-6836.
A:AnswerI would recommend reaching out to HP Support or Best Buy's Geek Squad for further assistance. They have access to more tools to assist you. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836. And for the Geek Squad: call 1-800-433-5778 or https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018
