Questions & Answers

Q: QuestionWill this laptop support 3 external monitors?

Asked 1 year ago by Shadow.

• A:Answer Hi, Shadow, and thank you for asking the question about driving three external monitors. The graphic system on board the computer can't drive 3 external monitors simultaneously.

  Answered 1 year ago by HP Team

  
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Q: QuestionCan you add a optical disc drive to it?

Asked 1 year ago by Anonymous.

• A:Answer Hi there. Thank you for your question! An internal optical disc drive cannot be added to this HP ENVY 17-da0013dx laptop, but you would be able to purchase an external optical disc drive that can be plugged into one of the USB ports.

  Answered 1 year ago by HP Team

  
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Q: QuestionHow do i charge the battery in my 3034 17 inch envy no

Asked 1 year ago by Anonymous.

• A:Answer Thank you for your question! You charge the battery by plugging the laptop charger into an outlet, then the other end into one of the USB-C ports on the left hand side of the laptop. Both USB-C ports have power delivery.

  Answered 1 year ago by HP Team

  
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Q: QuestionWhat is the base clock speed of this laptop? I see the turbo but not the base.

Asked 1 year ago by Dadster.

• A:Answer Greetings from the Intel team. Thank you for your question. Based on the system specifications provided on the Retailer's website, the HP-Envy model 17-da0013dx comes with the Intel® Core™ Ultra 7 processor 155H, which has a Low-Power-Efficient-core Base Frequency of 700 MHz and can reach a Max Turbo Frequency of 4.8 GHz. CPUs do not always need to run at their maximum frequency. Some programs depend more on memory to run smoothly, while others are CPU-intensive. Intel® Turbo Boost Technology is an energy-efficient solution to this imbalance: it lets the CPU run at its base clock speed when handling light workloads, then jump to a higher clock speed for heavy workloads. For detailed information about the Intel® Core™ Ultra 7 processor 155H, visit: https://ark.intel.com/content/www/us/en/ark/products/236847/intel-core-ultra-7-processor-155h-24m-cache-up-to-4-80-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionWill a remote keyboard work with this in the tent position?

Asked 1 year ago by Rose.

• A:Answer Thank you for your question on this HP Envy laptop, Rose! You can use a remote keyboard with this, however this laptop is a conventional laptop, not a 2-in-1, so there is no tent mode with this model.

  Answered 1 year ago by HP Team

  
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Q: QuestionWhere can I get a new charging cable?

Asked 1 month ago by Anonymous.

Q: QuestionWhere do I find the 25 character product key?

Asked 3 months ago by Margie.

Q: QuestionPlease explain how to use the "visible camera shutter" that is listed in the details.

Asked 4 months ago by moxie.

Q: QuestionDoes this model have a built in cd drive?

Asked 5 months ago by Winona.

• A:Answer Yes. It's positioned vertically in the front.

  Answered 2 months ago by Dal010101Verified Purchase

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Q: QuestionWhat's the model year for this HP Envy 17.3 Full HD Touch Screen Intel Core Ultra 7 laptop?

Asked 6 months ago by GG777.

Q: QuestionHow can I ordered Microsoft? When I can't even sign in. I am about taking this computer back to the Best Buy.

Asked 6 months ago by Me.

• A:Answer Thank you for the question. Are you referring to Microsoft 365 (formerly Office)? You can order it from Microsoft's site. Your computer comes with a free 30-day trial, and you can activate that when setting up the laptop. If you require set up assistance to allow you to sign-in to the computer, please reach out to HP Support.

  Answered 6 months ago by HP Team

  
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Q: QuestionI have an HP G71, 17" laptop bought in 2009. It still works great, but Win10 support is going away. I'd like a similar laptop (incl. a webcam), but with more USB ports, and not a touch screen. Any ideas?

Asked 7 months ago by Teedo.

• A:Answer Teedo, thank you for your 16 years of use on the HP laptop! It is disappointing that Windows 10 will be out of support shortly, but HP offers a variety of 17" models through Best Buy. Right now, there are models in clearance and they vary by store. Most models are equipped with touch screen, but you can also use the keyboard and trackpad or a mouse with them. Your best option is to partner with a Best Buy sales associate to find the right HP 17" laptop not just for your computing needs now, but 5 or even another 16 years in the future.

  Answered 7 months ago by HP Team

  
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Q: QuestionDoes it have ethernet?

Asked 7 months ago by Anonymous.

• A:Answer Thanks for your question. This model does not have a built-in Ethernet port. But you can use a USB Ethernet adapter with the laptop.

  Answered 7 months ago by HP Team

  
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Q: QuestionWhat kind of media player software is loaded for watching video and listenig to music?

Asked 7 months ago by Marty.

• A:Answer This has an intel core ultra 7 and intel ARC graphics

  Answered 7 months ago by DouglasGVerified Purchase

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Q: QuestionCan it turn 360

Asked 8 months ago by Austin.

• A:Answer No

  Answered 7 months ago by WilliamWVerified Purchase

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Q: QuestionHow devices can you backup to.. and How do you install new & updated software.

Asked 8 months ago by Robert.

• A:Answer Robert, thank you for your questions about this HP Envy laptop! You can back up to any device by copying your files over or using a dedicated back up program. You can install new software either through the Microsoft Store, a flash drive, or from optical media, which requires the purchase of a separate drive. You can also download the respective software through the publishers or content providers and run the download files to install the program. Windows updates are handled automatically.

  Answered 8 months ago by HP Team

  
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Q: QuestionDoes this have a dedicated TPM 2.0 chip or a Firmware TPM?

Asked 8 months ago by Benji.

• A:Answer Benji, thank you for your question about this HP Envy laptop! The Intel Core Ultra 7 series chips have TPM 2.0. This has been a feature since the Intel Core series 8th-gen processors and the AMD Ryzen first-gen processors that have been made since 2017.

  Answered 8 months ago by HP Team

  
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Q: QuestionWhich USBC to Ethernet adapter that Best Buy carries is recommended for HP 17.3 inch Envy laptop?

Asked 9 months ago by Mable.

• A:Answer Hello. Thanks for your question. We recommend looking at skus 6523711 and 6521726. These are USB C to Ethernet adapters. You can put the SKU in the search box on this website.

  Answered 9 months ago by HP Team

  
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Q: QuestionCan the SSD drive be changed to a larger capacity SSD drive?

Asked 10 months ago by Brian.

• A:Answer Brian, thank you for your question about this HP Envy laptop! Yes, you can swap out the SSD for a 2TB drive.

  Answered 10 months ago by HP Team

  
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