Questions & Answers

Name: HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver
Brand: HP
SKU: 6402200
Price: 999.99 USD
Rating: 4.6 (1405 reviews)

HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver

Model:: 17M-CG0013DX; |
SKU:: 6402200

User rating, 4.6 out of 5 stars with 1405 reviews.

Highly rated by customers for:

Clearance

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QuestionDoes this model come with dvd player
Asked 5 years ago by Conley.
- Answer Unfortunately, this model does not come with a dvd drive.
  Answered 5 years ago by HP Team
  Answer this question
QuestionCan you connect a DVD OPTICAL DRIVE for downloads/play movies.?..
Asked 5 years ago by Pups.
- Answer Yes, you certainly can. You'll connect it through one of the USB ports on the computer.
  Answered 5 years ago by HP Team
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QuestionCan I upload files/images from a disc?
Asked 5 years ago by Mo.
- Answer This laptop does not have a built in disc drive. You could use an external disc drive that connects to the laptop by USB for convenient uploading when you need it.
  Answered 2 years ago by HP Team
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QuestionHow many USB ports does it have?
Asked 5 years ago by Merry.
- Answer This model has 3 USB 3.0 Type A Ports and 1 Type C USB port.
  Answered 5 years ago by HP Team
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QuestionDoes the power supply state a voltage range. Specifically 110-240V ? For international travel (Asia and Europe) an adapter would be required, but I want to know if the voltage range is 110-240V (like the HP Spectre) so I can charge with 240V.
Asked 5 years ago by ab.
- Answer This laptop will operate on AC power range of 110v--240v (according page 68 in the User Guide) http://h10032.www1.hp.com/ctg/Manual/c06561933 An ADAPTER (or adapters) is still required for the different international power sockets. (But a CONVERTER is NOT required) as suggested by HP's answers.
  Answered 5 years ago by ab2020
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QuestionIs this laptop a DUAL Power supply. Can it be used on both 120V and 230V/240V (Europe and Asia) ?
Asked 5 years ago by ab.
- Answer I don't know. That's one for the Geek Squad.
  Answered 5 years ago by Linda
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QuestionWebcam is not working. Typed camera into the search bar but it just brings up the app. Is there a driver that I need to install to get the camera to work. It doesn't make sense that the hardware was not already installed.
Asked 5 years ago by Anonymous.
- Answer Check the on/off switch on the right side. Your Welcome
  Answered 5 years ago by Mike
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QuestionYears ago I had an HP with the fingerprint reader and I was able to use for logon to pc, websites, etc. Is the fingerprint on this model only for logon to the PC?
Asked 5 years ago by TrishFL.
- Answer It appears that SimplePass has been replaced with Windows Hello.
  Answered 5 years ago by HP Team
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QuestionDoes this particular model have an extra drive bay to add an additional 1TB SSD drive? If so, is it a 2.5" bay?
Asked 5 years ago by Jeff.
- Answer Yes it does. An authorized service provider can upgrade this for you.
  Answered 5 years ago by HP Team
  Answer this question
QuestionWhat is osi on this laptop
Asked 5 years ago by Anonymous.
- Answer I think the best way to answer this is with the system's wireless network connectivity. Wireless: Intel® Wi-Fi 6 AX 201 (2x2)(19e) and Bluetooth® 5 combo; (Supporting Gigabit file transfer speeds)
  Answered 5 years ago by HP Team
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QuestionIs the battery replaceable in the field?
Asked 5 years ago by Bobula.
- Answer In order to access the battery, you would have to remove the bottom cover.
  Answered 5 years ago by HP Team
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QuestionI just bought this new and even though the box and website says its touchscreen. The touch screen feature is not working. Is there a way to turn the touch screen on?
Asked 5 years ago by Curtis.
- Answer Which wireless printer is compatible?
  Answered 5 years ago by Yoblondi
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QuestionHow many nits of brightness does the screen have?
Asked 5 years ago by John.
- Answer i think this one is around 300 nits, still expecting fot mine to arrive
  Answered 5 years ago by Ling
  Answer this question

Showing 181-193 of 193 questions

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Questions & Answers

HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver

Q: QuestionDoes this model come with dvd player

Q: QuestionCan you connect a DVD OPTICAL DRIVE for downloads/play movies.?..

Q: QuestionCan I upload files/images from a disc?

Q: QuestionHow many USB ports does it have?

Q: QuestionDoes the power supply state a voltage range. Specifically 110-240V ? For international travel (Asia and Europe) an adapter would be required, but I want to know if the voltage range is 110-240V (like the HP Spectre) so I can charge with 240V.

Q: QuestionIs this laptop a DUAL Power supply. Can it be used on both 120V and 230V/240V (Europe and Asia) ?

Q: QuestionWebcam is not working. Typed camera into the search bar but it just brings up the app. Is there a driver that I need to install to get the camera to work. It doesn't make sense that the hardware was not already installed.

Q: QuestionYears ago I had an HP with the fingerprint reader and I was able to use for logon to pc, websites, etc. Is the fingerprint on this model only for logon to the PC?

Q: QuestionDoes this particular model have an extra drive bay to add an additional 1TB SSD drive? If so, is it a 2.5" bay?

Q: QuestionWhat is osi on this laptop

Q: QuestionIs the battery replaceable in the field?

Q: QuestionI just bought this new and even though the box and website says its touchscreen. The touch screen feature is not working. Is there a way to turn the touch screen on?

Q: QuestionHow many nits of brightness does the screen have?

QuestionDoes this model come with dvd player

QuestionCan you connect a DVD OPTICAL DRIVE for downloads/play movies.?..

QuestionCan I upload files/images from a disc?

QuestionHow many USB ports does it have?

QuestionDoes the power supply state a voltage range. Specifically 110-240V ? For international travel (Asia and Europe) an adapter would be required, but I want to know if the voltage range is 110-240V (like the HP Spectre) so I can charge with 240V.

QuestionIs this laptop a DUAL Power supply. Can it be used on both 120V and 230V/240V (Europe and Asia) ?

QuestionWebcam is not working. Typed camera into the search bar but it just brings up the app. Is there a driver that I need to install to get the camera to work. It doesn't make sense that the hardware was not already installed.

QuestionYears ago I had an HP with the fingerprint reader and I was able to use for logon to pc, websites, etc. Is the fingerprint on this model only for logon to the PC?

QuestionDoes this particular model have an extra drive bay to add an additional 1TB SSD drive? If so, is it a 2.5" bay?

QuestionWhat is osi on this laptop

QuestionIs the battery replaceable in the field?

QuestionI just bought this new and even though the box and website says its touchscreen. The touch screen feature is not working. Is there a way to turn the touch screen on?

QuestionHow many nits of brightness does the screen have?