“I have this laptop connected it to my Dell Thunderbolt WD22TB4 docking station. It works intermittently as a docking station, sometimes requiring a restart to stop disconnecting. Also, it doesn't charge when connected. I have already updated the bios”
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Hi Nicole, sorry to hear about your issues with the dock and HP laptop. This HP Envy 2-in-1 15.6" Full HD Touch-Screen Laptop with AMD Ryzen 5 7530 will work best with the HP USB-C Dock G5, and get you the most out of your laptop.
Sorry, there was a problem. Please try again later.It sounds like you're experiencing some issues with your HP 2-in-1 Full HD touchscreen laptop when connected to the Dell Thunderbolt WD22TB4 docking station. Here are a few troubleshooting steps you can try to address these problems: 1. **Check the Connection:** Make sure all cables are securely connected between your laptop and the docking station. Sometimes, a loose connection can cause intermittent issues. 2. **Update Drivers:** In addition to updating the BIOS, ensure that all the necessary drivers for the docking station are up to date. Visit the Dell website to download the latest drivers for the WD22TB4 docking station. 3. **Power Settings:** Check the power settings on your laptop to ensure that it is set to receive power from the docking station when connected. Adjust the power settings to allow charging while connected to the docking station. 4. **Thunderbolt Security Settings:** Verify that the Thunderbolt security settings on your laptop are properly configured to allow the docking station to function correctly. You may need to adjust these settings in the BIOS or through the operating system. 5. **Firmware Update:** Check if there are any firmware updates available for the docking station itself. Updating the firmware can sometimes resolve compatibility issues with laptops. 6. **Contact Support:** If the issue persists, consider reaching out to Dell's customer support for further assistance. They may be able to provide specific troubleshooting steps or recommend a solution based on your specific setup. By following these steps, you can hopefully resolve the intermittent docking issues and address the charging problem with your HP 2-in-1 laptop connected to the Dell Thunderbolt docking station.
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