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if your laptop is new you can call HP and they will troubleshoot it with you over the phone. if it is older try running windows updates
Sorry, there was a problem. Please try again later.Thank you for the question. Go to settings and be sure Bluetooth is enabled. Restart the device and computer and try to pair again. If you continue to have connection problems, please reach out to Support.HP.com or call 500-474-6836 to assist.
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