“I have new ink installed. It will print PRINTER INFORMATION PAGE in black, but will not print documents in black. I have disconnected and reconnected printer but it still will not print anything but INFO PAGE in black.”
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this printer is junk
Sorry, there was a problem. Please try again later.Hi Carol, apologies for what you're experiencing. We assume that all cartridges are installed and properly seated, and that there is no cartridge error or blinking lights. It could be that the printer is not online, or that you have unprinted documents "stuck" in the print queue. Open the print menu on your computer and make sure that "use printer offline" is not checked. Cancel all pending documents. Remove the printer's power cord while the printer is still powered on, wait 60 seconds, and plug in/ power on again. If this doesn't cure the problem, the HP Print and Scan Doctor can diagnose and fix it. Get it here: https://support.hp.com/us-en/help/printscandoctor.
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