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you may have your phone jack in the wrong outlet in rear of printer.. try using other port then run test again.
Sorry, there was a problem. Please try again later.Hello, Did you connect a phone jack from the printer to your modem/router? Also make sure the phone jack is in the out spot for the modem/router & the in spot of the printer. If Still having troubles give HP support a call. Call toll-free 844-814-1800
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