“The Best buy specs for this models says it has an optical drive type; DVD-RW. I was surprised when I got home to find no disk tray or is there one? Some of the pictures show a tray and some don't.”
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Nonsense. It does not have a optical drive included as stated.
Sorry, there was a problem. Please try again later.It's not nonsense. You are correct in the photographs about half show the cut in the louvres for the tray and the other half don't. It appears though that it may have been BB description, not HP description based on HP responses to other customers. Regardless, according to HP, this unit does not ship with an optical drive.
Sorry, there was a problem. Please try again later.Sorry for your challenges with this product! This HP Envy Desktop does have a DVD-RW drive installed. For instructions on how to operate the drive please visit our HP support website for assistance or contact us at 1-800-474-6836.
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