“This printer doesn’t print in color.Printer is set up in color,my cellphone is set in color and so is my iPad.It still isn’t printing color.I called tech support three times and they can’t fix this.I asked to replace this printer with a new one,got nowher”
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I would return it to the store of purchase. This should not happen.
Sorry, there was a problem. Please try again later.Thank you for reaching out, apologies for what you're experiencing. If the printer output is black but not color, printing from all devices (and you've set the print menu to color) the issue is likely with the color cartridge or cartridge system. If loaded properly and you did not touch the gold connectors when loading the cartridge, please reach out to Support.HP.com or call 800-474-6836. They may be able to walk you through a cure, or you can arrange for a replacement if your printer is still under warranty.
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