“HP has REFUSED to give Many Loyal Users a fix to HP’s FORCED hardware upgrade leading to blue screen DD000D78. HP is trying to upsell us new printers with a coupon worth less than 1/2 of the value. My printer worked PERFECTLY until HP broke it! SHAMEFUL!!”
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HP, help your Loyal Users!!!!!!!!!!! You know we need home printers to work so quit stalling and trying to upsell, that is a pressure / bullying tactic — give us the fix to this problem or send us NEW printers (not refurbished lemons, we did not have any problems before HP pushed the update without warning). Your supervisor says with the modest gift card HP offered after HOURS of calls and chats, I could buy a “lesser model.” WHY should I have to do that? You broke it, you fix it, or send the latest NEW model to us!!! Give us the dignity and respect of a response!
Sorry, there was a problem. Please try again later.WOW! HP, you claim you have had no other reports? Look at your OWN HP community help board, to which HP REFERS USERS during on-line support! HP has ACKNOWLEDGED, VALIDATED and RESPONDED to all of the users —with power cycle fix and ALL the users say it does NOT work! Also Google ENVY DD000D78 and you will find MORE USERS affected. WHY ARE YOU MAKING THIS WORSE BY BEING UNTRUTHFUL!! That is the written evidence validated by HP for all of the public to see, in addition, your THREE tech supervisors admitted on recorded phone lines that this is a KNOWN ISSUE with NO FIX!!! Geek Squad supervising tech agent says NO FIX! You are now being untruthful in public postings, that is against your Code of Conduct. Shameful! HP has lost its soul. Why should we disrupt our work, buy a NEW, MORE EXPENSIVE printer with your modest coupon, and give you MORE business when you not only fail to stand behind your product but you don’t tell the truth! A child knows that when you do not tell the truth it is a LIE. YOU BROKE IT, YOU FIX IT!!!
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