“I bought this printer today. After about 5 hours of trying to set this thing up between HP and Geek Squad, still not able to use because computer is not seeing the printer. No instructions included in box. Used to like HP, not so sure anymore,.”
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We are sorry to hear that you're running into computer connectivity issues! We recommend trying to get the printer setup first with the HP Smart app on a mobile device, as this will help you connect between your network and your computer!
Sorry, there was a problem. Please try again later.I purchased the same one a couple weeks ago and had the same problem. Nothing I tried worked...so I had to call my computer guy and he eventually figured it out. Not sure how he did it to share that part.
Sorry, there was a problem. Please try again later.Hi...I downloaded the HP Smart app on my phone from the Play Store (Android) Once I opened the app, it detected the printer and did the rest from there. Once the phone app had connected the printer to my wifi, it then sought out other devices and asked if a connection was desired. This is where your computer will be able to recognize it. A pic of the phone installation app is attached...Marko
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