“I have tried 4 times to print a 23 page document. It pints 19 of the pages, then the printer jams up. When I try print something else from a different screen, the won't let me. It starts printing the 23 page all over again.”
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This is relatively normal for multiple page printing. You didn't state which version OS you have, but simply in Windows 10 if you hover your mouse over your printer icon in Control Panel>Devices and Printers then left clk there is a "See what's printing" choice. Your document(s) and/or multiple tries of same may be stacked up in there. I would suggest you cancel everything and start anew. It might take a few minutes to clear the queue. Jams can sometimes be illusive, too. One little torn piece of paper can stop printing. Get a bright flashlight and inspect every door, slot, paper feed, etc., on the machine. Before you try reprinting, make sure the paper you're using doesn't have creased corners, properly aligned in the tray or isn't too thick for your model printer. Worst case, a plastic or metal piece of the mechanism could have worked free, too. The Geek Squad was conceived for these types of problems. And warranty returns, too. Good luck!
Sorry, there was a problem. Please try again later.You should contact the HP support team at https://support.hp.com or call them at 1-800-HPINVENT.
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