“I am able to print word documents but not PDF files. My mother is having the same issue. I have a MacBook Air and she has a Lenovo IdeaPad S340. What can we do about this? Every time I try to print a PDF file, it says that the printer is not responding.”

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• I would try reinstalling the drivers for the printer. This can fix issues like this sometimes. You can get the latest drivers for this printer from this link. https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073120

  Answered by HP Team 5 years ago

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