What is the warranty? null

HP has a one year warranty. Which you may need...the hinges have a problem on many of them where they come loose. On my sons computer, it broke the screen twice. The first time, I thought it was user error and paid BB over $500 to repair the screen. It was broken in exactly the same way a couple of days after getting it back. I know that wasn't a coincidence (I had put the computer up and it came out of it's case with a broken screen). I looked online to see if there were similar problems and found that they had problems with the hinges HP is currently repairing the problems. No word from Best Buy and Geek Squad on if they'll reimburse (or HP) for the first screen repair due to the hinge.

The Envy x360 will come with a one-year manufacturer's warranty for the hardware and 90-day phone tech support for the software. This does not cover accidental damage or damage as a result of a power outage/surge. For further details, this link covers the Warranty and Support guidelines: https://bit.ly/2G1B2z7

“What is the warranty?”

Asked by Carol 4 years ago

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HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - AMD Ryzen 5 5500U - 8GB Memory - 256GB SSD - Nightfall Black-Front_Standard

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HP has a one year warranty. Which you may need...the hinges have a problem on many of them where they come loose. On my sons computer, it broke the screen twice. The first time, I thought it was user error and paid BB over $500 to repair the screen. It was broken in exactly the same way a couple of days after getting it back. I know that wasn't a coincidence (I had put the computer up and it came out of it's case with a broken screen). I looked online to see if there were similar problems and found that they had problems with the hinges HP is currently repairing the problems. No word from Best Buy and Geek Squad on if they'll reimburse (or HP) for the first screen repair due to the hinge.
Answered by Onomatopoeia 3 years ago
Sorry, there was a problem. Please try again later.
The Envy x360 will come with a one-year manufacturer's warranty for the hardware and 90-day phone tech support for the software. This does not cover accidental damage or damage as a result of a power outage/surge. For further details, this link covers the Warranty and Support guidelines: https://bit.ly/2G1B2z7
Answered by HP Team 4 years ago
Sorry, there was a problem. Please try again later.