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Here are some troubleshooting steps for the microphone: https://support.hp.com/us-en/document/c03421813#:~:text=In%20Windows%2C%20search%20for%20and%20open%20HP%20Support%20Assistant.,the%20One%20click%20fixes%20section.&text=Review%20the%20test%20results%20on,and%20then%20click%20Test%20Audio. If you need further assistance, visit https://support.hp.com or the Geek Squad at Best Buy.
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