“I just bought my HP Envy x360 in January and it is not recognizing the battery. The laptop will only work while plugged in. How can I fix this?”
1-2 of 2 Answers
Hmm it definitely sounds like the batter may have burnt out, it’s shouldn’t happen this soon but highly possible. I would suggest looking into your warranty if you purchased one and see if they cover battery issues, if not, it does sound like you need to replace the battery.
Sorry, there was a problem. Please try again later.Hi Mariah, apologies for what you are experiencing. Please reach out to HP Customer Support at 1-800-HP-Invent. If the issue cannot be resolved, you can get assistance with repair, since this laptop should still be under the one-year warranty.
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