“What do I do if my cursor stops working or moves sporadically across the screen? I can't control it at the moment.”
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Hi Maura, thank you for the question. Are you using an external wireless mouse? It could be that you need to change the batteries. If you are using the internal mouse/trackpad, it could be that the sensitivity is set too high, causing the mouse to move when your hand is adjacent. You can adjust the sensitivity in settings. If these suggestions don't cure the issue, please reach out to Support.HP.com for assistance.
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