“Bought this Ryzen 2700 computer and I’m happy with it. Though, I have gotten the black screen of death for no reason twice. Everything runs fast and seems like a solid PC. Due to error screen 4/5. How do I collect my two free games from Radeon 580?”
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I was having the same issue. It seems to be heat buildup and it only happens for me while playing high power games. If I leave the side of the case off it never happens. I'm going to need to get some extra case fans for it I guess. Disappointing that this would happen on a stock build from a reputable company. As far as the game codes, for me they're on the receipt that printed out.
Sorry, there was a problem. Please try again later.Best buy will email you the codes, i bought my pc on thursday and i got the email sunday so in about 4 days.
Sorry, there was a problem. Please try again later.Grandlx - I've had my HP Ryzen 2700 for almost 2 months now and have gotten the black screen of death about 5 or 6 times now. Only way to shut the computer down is by pulling the plug. Pressing the power button doesn't do anything no matter how long I press it. Just wondering if you were able to fix the issue.
Sorry, there was a problem. Please try again later.Please contact Best Buy customer service to inquire about the free software. As for the computer failures, that should not be happening for no reason. Please install your Windows Updates to see if that helps.
Sorry, there was a problem. Please try again later.You should not get hardware lockups. I suggest you get support and find out why this is happening. It could be a memory or power supply issue you will want fixed under warranty. I didn't get any information on the free games so you might want to call where you bought it to find out if you qualify.
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