“How can I reset the chip that counts copies? My M109 is now useless even with a new toner cartridge installed.”
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Apologies for what you're experiencing. Were you previously using Instant Ink toner cartridges, and perhaps cancelled your plan? If so, the cartridge will no longer work. Please reach out to Instant Ink customer support at 855-785-2777. If your issue does not involve Instant Ink toner cartridges, please reach out to Support.HP.com or call 800-474-6836.
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