“Printer is working. Copy colors. Photos comes in as black and white only, no color. HP Officejet 3830.”

1-2 of 2 Answers

• Have you made sure the ink cartridge is inserted properly. Take a non-fibrous material (like the ones that come with eye glas cleaners) and clean the contacts on the ink cartridge, make sure not to use anything else, it will interfere with the connections. One last thing to try, make sure there isn’t anything clogging the holes between the ink cartridge & the printer, you can wipe these with paper towel, be gentle though. Good Luck!

  Answered by Jobkann 7 years ago

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• I cannot be sure. If it will print a color copy but not color photos it sounds like an issue with whatever is communicating to the printer. I would reach out to the Geek Squad or HP support for help.

  Answered by HP Team 7 years ago

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