“Printer freezes often after turning on and shows a blue question mark next to the screen. Screen doesn't respond to any touch. Unplugging usually fixes the problem. Has latest firmware.”

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• I would take it back and exchange it. I have had none of those issues.

  Answered by tranja 7 years ago

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• We are sorry to hear about your printer troubles! Please contact us at http://support.hp.com/us-en for more troubleshooting assistance!

  Answered by HP Team 7 years ago

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