The auto-answer is on, but you have to manually hit answer or it won't accept the fax. People sending faxes receive a NO ANSWER reply when the fax doesn't go through. We've plugged, unplugged, turned it off, back on, turned the auto-answer off and on. null

Question

HP Team · Accepted Answer

Here are some troubleshooting steps you can try: https://support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/model/23918457/document/c00297388 If you need further assistance, visit https://support.hp.com or the Geek Squad at Best Buy.

Answered by HP Team 5 years ago

“The auto-answer is on, but you have to manually hit answer or it won't accept the fax. People sending faxes receive a NO ANSWER reply when the fax doesn't go through. We've plugged, unplugged, turned it off, back on, turned the auto-answer off and on.”

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