“Hi A few days ago bought this laptop and have such problem: On battery capacity approximately 30%, when laptop connected to power supply it starts freezing, broken sound, etc What is the problem can be ?”
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There is a common problem with the power supply. If a fault occurs on the monitor pin, it will cause the issue you describe. I am currently dealing with HP support on this, and they will make you go through a litany of needless steps, but if you stand your ground, they will eventually replace the power supply and you'll be fine. Alternatively, you can purchase a new one on eBay or such if you're out of warranty,
Sorry, there was a problem. Please try again later.Hi Andrew, apologies for what you're experiencing. Don't worry, your laptop is covered by HP's warranty. To address the issues you're having, please contact Support.HP.com or call 800-474-6836 for assistance.
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