Questions & Answers

Q: QuestionCan I add an external DVD/Cd?

Asked 2 years ago by Anonymous.

• A:Answer Hello. Thanks for your question. You can use an external USB CD/DVD drive with this laptop.

  Answered 2 years ago by HP Team

  
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Q: QuestionHow to buy International Extended warranty ? Please help to buy the warranty.

Asked 1 year ago by PRASANTH.

Q: QuestionDoes this come with Google Docs?

Asked 2 years ago by Tags.

• A:Answer Thank you for the question. You can sign into your Google account and use the Google Docs app. It is not pre-installed on any Windows laptop.

  Answered 2 years ago by HP Team

  
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Q: QuestionIs the USB-C Port compatible for external display?

Asked 2 years ago by USB.

• A:Answer Yes, this model has a USB Type C port than can be used for external displays, so long as the display in question is also made to work with USB Type C.

  Answered 2 years ago by HP Team

  
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Q: QuestionIs this HP Pavilion x360 2 in 1?

Asked 2 years ago by L.

• A:Answer Yes, it's a 2 in 1 laptop

  Answered 2 years ago by HP Team

  
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Q: QuestionIs their any other way to switch on the backlit on this loptop..or it was no backlit in this loptop

Asked 2 years ago by Jum.

• A:Answer It's the second one-the keyboard doesn't have a backlight.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan you add RAM later on after purchase? I saw a similar question that said it can not be upgraded, I'm assuming this means it can not be upgraded at the time of purchase.

Asked 2 years ago by sc.

• A:Answer Thank you for the question. Yes, the RAM can be upgraded. There are two slots (sold with 8GB in one slot), however, the slots are not user accessible. Due to the location of the Li-ion battery, we recommend that upgrades be performed by a professional technician.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan this be hard-wired/Ethernet?

Asked 2 years ago by LSELSE.

• A:Answer Thank you for asking. Yes, but you'll need a USB-to-RJ45 adapter, since this model does not have an Ethernet port. For example: https://www.bestbuy.com/site/insignia-usb-to-ethernet-adapter-black/6483535.p?skuId=6483535

  Answered 2 years ago by HP Team

  
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Q: QuestionWhat pen is compatible with this none of pens I have looked at have this model number.

Asked 2 years ago by Anonymous.

• A:Answer Thank you for asking. The Pavilion 14-dw1013dx is compatible with the HP Rechargeable MPP 2.0 Tilt Pen (HP #3J122AA).

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes it come with pen?

Asked 2 years ago by Merie1234.

• A:Answer No, this Pavilion 2-in-1 laptop does not come with an active pen.

  Answered 2 years ago by HP Team

  
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Q: Questiondoes the laptop comes with word, excel programs

Asked 2 years ago by David.

• A:Answer No, this Pavilion 2-in-1 laptop does not come with Microsoft 365 software.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan the memory and graphics card be upgraded?

Asked 2 years ago by JohnJ.

• A:Answer Unfortunately, there's no way to upgrade the RAM or add a graphics card to this laptop.

  Answered 2 years ago by HP Team

  
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