“I charged the battery when I opened it from the box and it won't turn on. Kinda upset haven't gotten to use it yet. How can I fix this?”

1-2 of 2 Answers

• You may want exchange for a new one or bring it to the geek squad.

  Answered by Ross 5 years ago

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• I'm sorry that you have experienced this issue. I recommend reaching out to HP Support or the Geek Squad at Best Buy, so they can assist you. They have access to more tools to assist you. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836.

  Answered by HP Team 5 years ago

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