Questions & Answers

Q: QuestionCan you use this laptop for Cricut Explorer Air 2?

Asked 4 years ago by Nanavik.

Q: QuestionWhat type of manufacturer's warranty is included with this laptop?

Asked 4 years ago by Kazz.

• A:Answer This model will come with a one-year manufacturer's warranty for the hardware and 90-day phone tech support for the software. This does not cover accidental damage or damage as a result of a power outage/surge. For further details, this link covers the Warranty and Support guidelines: http://h10032.www1.hp.com/ctg/Manual/c00747726.pdf

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes it come with international warranty

Asked 4 years ago by Anonymous.

• A:Answer Here is a link with information on Global Warranty/international coverage from HP: https://support.hp.com/us-en/document/bpr01266

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes this computer have backlit keyboard?

Asked 4 years ago by Jphina.

• A:Answer This laptop does not have a backlit keyboard.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs this laptop compatible with common tablet apps such as Kindle & YouTube?

Asked 4 years ago by Grindin.

• A:Answer Thank you for the question. Yes, you can use both of those apps with this laptop.

  Answered 4 years ago by HP team

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Q: QuestionCan I play Forza horizon 3 and 4?

Asked 4 years ago by Person.

Q: QuestionDoes it have an internal cd/DVD player

Asked 4 years ago by Jenknee.

• A:Answer This laptop does not have an internal CD/DVD drive. You can use an external USB CD/DVD drive with this laptop.

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes it work on Minecraft

Asked 4 years ago by Anonymous.

• A:Answer You can play Minecraft on this laptop.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhat type of warranty and tech support does this come with ??

Asked 4 years ago by Anonymous.

• A:Answer This model will come with a one-year manufacturer's warranty for the hardware and 90-day phone tech support for the software. This does not cover accidental damage or damage as a result of a power outage/surge. For further details, this link covers the Warranty and Support guidelines: http://h10032.www1.hp.com/ctg/Manual/c00747726.pdf

  Answered 4 years ago by HP Team

  
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Q: QuestionDon't see the OS listed. Is this a 10S? That OS will only run microsoft products: correct?

Asked 4 years ago by Billy.

• A:Answer This model will come with Windows 10 Home.

  Answered 4 years ago by HP Team

  
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Q: QuestionWill this laptop operate Quick Books?

Asked 4 years ago by David.

• A:Answer You can use QuickBooks with this laptop.

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes this come with windows like others

Asked 4 years ago by Greg.

• A:Answer This laptop comes with Windows 10 Home in S mode. You can switch out of the S Mode for free. Here are instructions on how to get out of S Mode: https://bit.ly/3laywG1

  Answered 4 years ago by HP Team

  
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Q: QuestionIs it possible to have this hooked up to 2 monitors using the USB C port and the HDMI port ? Or any other combination....?

Asked 4 years ago by Jordan.

• A:Answer Yes, you can connect a monitor to the USB C port and the HDMI port on this laptop so you can have two monitors. You may need a USB C adapter for the one monitor.

  Answered 4 years ago by HP Team

  
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Q: Questionwhat is the operating system . Is it in S mode?

Asked 4 years ago by me.

• A:Answer This laptop will have Windows 10 home.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan a mouse be use with this laptop?

Asked 4 years ago by Verne.

• A:Answer You can use a mouse with this laptop.

  Answered 4 years ago by HP Team

  
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Q: QuestionI am looking for an affordable laptop for my 11-year-old. Can this laptop withstsnd Minecraft, roblox and YouTube etc?

Asked 4 years ago by ZebraC4kemomma.

• A:Answer We recommend reaching out to the developer of any games that would be played to ensure this computer meets the specifications needed.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs there a numeric keypad on the keyboard? The specs say this laptop has a numeric keypad, but the photo of the product doesn't show that's true. Which is correct — the specs or the image?

Asked 4 years ago by NeedToKnow.

• A:Answer No, there is not a numeric keypad.

  Answered 4 years ago by BrandiVerified Purchase

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Q: QuestionDoes this laptop come with intel Iris Xe graphics?

Asked 4 years ago by Anonymous.

• A:Answer This model does not have the Iris Xe graphics.

  Answered 4 years ago by HP Team

  
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Q: Questiondoes it have a camera?

Asked 4 years ago by BUCK.

• A:Answer Yes it has a built-in webcam and microphone.

  Answered 4 years ago by HP Team

  
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