Questions & Answers

Q: QuestionWhat happens if my screen cracks or the system doesn’t turn on anymore? I have seen reviews of this happening within the 1st month. Will it be covered by HP, and how much would the deductible be ?

Asked 5 years ago by Nathalie.

• A:Answer Hi Nathalie! Hardware warranties usually cover defects in materials or workmanship and component failures. You can also purchase additional extended warranties that would cover accidental damage such as dropping the laptop off a table. Here is a link to the HP limited warranty statement: https://www8.hp.com/us/en/privacy/limited_warranty.html

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes charger come with. In the box

Asked 5 years ago by Ginna.

• A:Answer Yes this laptop comes with a power adapter.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow many USB ports does this model have

Asked 5 years ago by Terror.

• A:Answer 2

  Answered 5 years ago by Stars

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Q: QuestionDoes this computer work well for zoom calls, look for something that will work for remote learning. Is this enough storage?

Asked 5 years ago by Ojmsmom.

• A:Answer Yes this computer will work well for Zoom calls.

  Answered 5 years ago by HP Team

  
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Q: Questionit is recommended to watch videos?

Asked 5 years ago by damian.

• A:Answer This would be a great computer for watching videos.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow well does it run games on steam? For example fallout which is a game that is more demanding.

Asked 5 years ago by Garcia.

• A:Answer This laptop will not work for games like Fallout. You will need a model with a dedicated GPU to play games.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat is the hard drive capacity ?

Asked 5 years ago by Anonymous.

• A:Answer The solid-state drive on this laptop has 128 gigabytes.

  Answered 5 years ago by HP Team

  
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Q: Questionis the ram upgradeable?

Asked 5 years ago by packersfan036.

• A:Answer Yes. It's upgradable to 16 gigabytes.

  Answered 5 years ago by HP Team

  
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Q: Questiondoes this laptop hold a lot of storage? i just brought this laptop and the reviews said it comes with 8GB im looking at the storage and says 119 GB

Asked 5 years ago by danni.

• A:Answer This laptop has 8 GB of memory, which is the RAM or active memory. The 128 GB SSD is the storage, some of which is already in use when you receive the laptop, which is why you have 119 GB of space.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this run Adobe Premire Pro?

Asked 3 years ago by Alex.

Q: QuestionIs it possible to add/(buy) a graphics card for this laptop? Specifically like the NVIDIA GeForce GTX 10xx (or better)? I want to use my laptop for streaming with my elgato HD60X.

Asked 3 years ago by Abraham.

Q: QuestionDoes this computer come with geek squad or a warranty or must that be bought separately??

Asked 4 years ago by SYD.

• A:Answer It is purchased separately or you can get Best Buy TotalTech service.

  Answered 3 years ago by JmunsterVerified Purchase

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Q: QuestionIs the RAM on this upgradable? The question history log has 4 questions about RAM and 2 say that it is upgradable and 2 say that it is not.

Asked 4 years ago by Curtis.

Q: QuestionMay I know the compatible dock station to have dual monitors for this Laptop?

Asked 4 years ago by Ashok.

Q: QuestionDoes this come with a pen , or do i have to buy that separately ?

Asked 4 years ago by help.

• A:Answer You will have to buy the pen separately.

  Answered 4 years ago by BHern

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Q: QuestionIs this computer capable of running red dead redemption online?

Asked 4 years ago by Katie.

• A:Answer Hi Katie! We recommend visiting the game maker's website for the most up-to-date PC requirements.

  Answered 4 years ago by HP Team

  
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Q: QuestionI got this laptop a few months ago, and I was just wondering if its compatible with the HP pen

Asked 4 years ago by Cait.

• A:Answer It will work with a HP Stylus pen.

  Answered 4 years ago by HP Team

  
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Q: QuestionWill this computer run properly if S mode is disabled?

Asked 4 years ago by BDJ44.

• A:Answer Yes, this Pavilion x360 will run fine with the Windows Home OS once S Mode is disabled.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan I game on this laptop games like second life

Asked 4 years ago by Juancoop.

• A:Answer While you can play some games on any computer, modern games like Minecraft, Fortnite and most other popular titles require a lot of power. For this reason, I would recommend a model with a dedicated Graphics Processing Unit (GPU) for PC gaming.

  Answered 4 years ago by HP Team

  
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