“I have had this laptop for about seven months. Last week I tried to use the backspace key, It did not delete the letter. It took me to the screen with files on it. Forty-five minutes later, the computer would not wake up. What could be wrong?”
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We are so sorry to hear about this!! We recommend consulting with Best Buy's Geek Squad team, or you can reach out to our Tech Support team! https://support.hp.com/us-en
Sorry, there was a problem. Please try again later.I dont know what might be wrong. Maybe the key is stuck. Ask geek squad to look. They are very helpful
Sorry, there was a problem. Please try again later.It sounds like a virus possibly infected your computer.
Sorry, there was a problem. Please try again later.