Questions & Answers
- Model:
- HP 14-EU0023DX
- |
- SKU:
- 6568349
Q: QuestionIs the pen and dongle included?
Asked by EJS48.
- A:Answer Neither the pen nor the dongle are included. I wish I had read this before I purchased this 2 days ago. Extremely disappointing.
Answered by Anonymous
Q: QuestionIs the WiFi 6E card soldered to the motherboard or is it swappable? If it is swappable, would a wifi 7 card be supported? It seems most WiFi 6E cards are A+E keyed whereas most WiFi 7 cards are E keyed.
Asked by BellEnd.
- A:Answer Thanks for the response - I was able to find the maintenance manual for this laptop and it does indeed say the WiFi card is swappable. However, it appears that the WiFi 6E card - HP part number M53366-005 - is E-keyed based on every picture I can find of that part. This would mean that a WiFi 7 card - HP part number N39883-005 - would physically fit just fine in its place since it is also E-keyed. Furthermore, your illustrated parts catalog doesn’t list any incompatibilities between the two parts, rather they seem to be easily swappable. Can you please verify that they are in fact interchangeable?
Answered by BellEnd
Q: QuestionHello just a question about The HP spectre ? Looking at different models. which model would operate efficiently connected to two external monitors, and do i need an additional thunderbolt doc? Thank you
Asked by CJ15.
- A:Answer Any configuration will support multi display. The only issues you will have is, only 2 usb c ports. So if you connect 2 displays, then you cannot charge the laptop, therefore you would need a dongle like one that's available through hp. Unfortunately if you buy through BestBuy the dongle is not included. If you order through hp you have to customize the configurations which takes over a month to get.
Answered by Snake
Q: QuestionDoes this or other HP Spectra laptops have an SD or micro SD slot?
Asked by Anonymous.
- A:Answer Hello and thank you for your question. This HP 14-eu0023dx Spectre laptop has no SD or micro SD card slot. We recommend getting an adapter for this. You can do this with the USB-A port or one of the two Thunderbolt 4 with USB Type-C ports.
Answered by HP Team

Q: QuestionWhich intel arc graphic card is used in this laptop?
Asked by Anonymous.
- A:Answer Greetings from the Intel team. Thank you for your question. Based on the Laptop's system specifications provided on the Retailer's website, the HP - Spectre model 14-eu0023dx comes with integrated Intel® Arc™ graphics, eligible built-in Intel® Arc™ graphics only available on select H-series Intel® Core™ Ultra processor-powered systems. Integrated graphics is a GPU (graphics processing unit) built into the processor. Eligible built-in Intel® Arc™ graphics specifications: https://www.intel.com/content/www/us/en/products/docs/discrete-gpus/arc/mobile/a-series/overview.html#tab-blade-1-1 For detailed information about the Intel® Core™ Ultra 7 processor 155H, visit: https://ark.intel.com/content/www/us/en/ark/products/236847/intel-core-ultra-7-processor-155h-24m-cache-up-to-4-80-ghz.html Thank you for choosing Intel! Emilio_Intel
Answered by Intel team

Q: QuestionHP sells this laptop for the same price as Best Buy, but HP includes a pen, two dongles to help connect peripherals, and preinstalled Windows Pro. YouTube reviews note the extras, but BB does not include any of them. Why did BB not include them?
Asked by FormerLongTimeBBCustomer.
- A:Answer Because the manufacturer will discount products rarely only on major sale holidays like Black Friday etc where as a reseller / retailer discounts based on inventory backlog or shortage. Hence the retailer wont offer all the bells and whistles that the OEM will to be able to keep the price down and almost always lower than the OEM Manufaturer. Also the retailer will often sell the additional products separatly for profit. The same applies to car dealers, a car dealer will add** stuff non oem to cars to mark them up. Also of note the question was from ( FormerLongTimeBBCustomer ) and I am sure that the OEM HP is not discounting the unit as Best Buy is Now another reason the retailer does not include all the aforementioned extras as that would be pure Losses for Best Buy. It is simply the smart move to wait after a product comes out as there will be sale and other great opportunities to purchase from Best Buy **My Prefered source for all eletronics and home appliances. I am a happy Long Term Buyer of Best Buy.
Answered by wiseguyy007
Q: QuestionSince a stylus is not included, how do I obtain one? From Bestbuy or HP?
Asked by jwcarney.
- A:Answer Both Best Buy and HP carry styli that work with this. Best Buy sells Wacom stylus pens that will work with this: Look for a model that is MPP 2.0-compliant.
Answered by HP Team

Q: QuestionIs the screen 120hz or 60hz?
Asked by Alan.
- A:Answer The display can run at up to 120Hz.
Answered by HP Team

Q: QuestionDoes this unit come with pencil. If not, can I buy it?
Asked by Luis.
- A:Answer No, if you buy through BestBuy for some reason it does not come with the Stylus or the dongles like you get ordering through HP. But through HP unfortunately if you want 32gb RAM you have to customize order which takes over a month to get.
Answered by Snake
Q: QuestionIs this upgradeable to windows 12?
Asked by Nil.
- A:Answer Yes, this has the latest processor, and security standard Microsoft requires which wont be changing anytime soon. This will be future proof for few years.
Answered by Snake
Q: QuestionDoes this model support Intel AI NPU boost? Also, can you confirm it is supports Copilot Basic and Advanced both? It is not mentioned in Best buy specifications. Also, other laptops with Intel 155H supports NPU boost and this one not? Hard to believe.
Asked by Dhruv.
- A:Answer Hello and thank you for asking. The HP Spectre 14-eu0023dx laptop computer has an Intel Core Ultra 7 Series 1 155H processor and Intel stated AI NPU Boost is part of that processor. Microsoft says a Copilot+ computer requires an NPU with 40+ TOPS. The NPU on the Intel Core Ultra 7 155h is rated at 11 TOPS.
Answered by HP Team

Q: QuestionMy spectra laptop become too hot at keyboard side
Asked by Ravin.
- A:Answer Hello! To ensure your HP Spectre 14-eu0023dx laptop works properly, we recommend contacting HP Support or Best Buy's Geek Squad. Thank you for being a valued HP customer!
Answered by HP Team

Q: QuestionDoes it includes the pen with it?
Asked by Rishi.
- A:Answer No, that is the downside.
Answered by KevinG
Q: QuestionWhat is the refresh rate and the cpu based clock frequency?
Asked by Anonymous.
- A:Answer Thank you for your question on this HP Spectre! The refresh rate on the display goes up to 120Hz. The CPU ranges between 700MHz and 4.8GHz depending on the core type and the core load.
Answered by HP Team

Q: QuestionDoes this computer have a anti reflective screen?
Asked by Jawilli5.
- A:Answer Yes, compared to earlier models. it also protects from Blue Light and made with Corning Gorilla Glass, but is Not a matte screen, There is a slight gloss, but with the OLED and brightness it was very acceptable, even outdoors.
Answered by RichardS
Q: QuestionWhy is my battery life so terrible after owning for less then a week. Could there be setting problems or anything? I was told 12 hours of battery life. Was not expecting 12 but atleast 8. I am getting 2-4 hours of battery life. Any help is appreciated.
Asked by Anonymous.
- A:Answer "The extremely short battery life I found out was because I was misusing" -- So once again you are posting misleading information because you can't even clearly state what the problem was, how it was resolved, or who helped you resolve it. And then you turn around and say the laptop's battery still isn't performing as you'd like. Yet you don't mention the activity performed, screen brigthenss, battery saver on/off, wifi on/off, bluetooth on/off, refresh rate, background apps on/off, etc.
Answered by 1a2b3c
Q: QuestionCan I add Windows Pro easily?
Asked by HP2in1.
- A:Answer Thank you for your question! Yes, you can upgrade to Windows Pro either by purchasing an upgrade at Best Buy or through the Microsoft Store. There is a one-time charge for this upgrade.
Answered by HP Team

Q: QuestionIs Copilot app included please?
Asked by LF.
- A:Answer Thank you for the question. Yes, the Spectre 15-DY5073DX has Copilot. You can read more about it by scrolling to and clicking "From the Manufacturer" adjacent to the specifications and features listed on the listing page.
Answered by HP Team

Q: QuestionWhat is the battery life under non-gaming and non-streaming usage? Can't find that listed.
Asked by EL.
- A:Answer Thank you for the question. The battery life is indicated as up to 13 hours, using mobile settings.
Answered by HP Team

Q: QuestionYes when you buy a new laptop of this version does a 360 card included for one year or do you have to purchase a 360 card with the computer new computer
Asked by Lee.
- A:Answer Hello and thank you for asking. The HP Spectre 14-eu0023dx comes with a 30-day trial version of Microsoft Office 365 already installed. To turn that trial version into a full version, you will need to purchase a separate product key for either a subscription to Microsoft 365 Personal or Microsoft 365 Family, or for a version of Office 2021. If you have a subscription to Micrsoft 365, you can add a new laptop installation to your existing 365 account. All versions of Office 2021 are not transferrable.
Answered by HP Team

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