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Ya just bring it in to a computer shop and have them rebot it
Sorry, there was a problem. Please try again later.I had the same issue, but my screen was black. Though, that was because I checked to see how much of it was charged more than one time within one minute. I left it alone for a few hours and tried again or waited a couple minutes leaving it completely alone and when I tried again the regular/normal screen popped up again. If my answer didn't help, you need to provide specific details to why you think this could have happened to your laptop because things just don't happen for no reason. Your best solution is to head to best buy and go to customer service personally.
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