“My phone keeps turning off randomly even though it has full charge and it turns off a lot for no single reason during important situations and it stays turned off for a long time. What does this mean and who should I contact for help”

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• We'd like to assist in getting your Nexus 6p performing perfectly. To troubleshoot the issue you are encountering we recommend you follow these steps: Tap the Settings icon > Tap Apps > Scroll to and tap the application > Tap Storage > Tap CLEAR CACHE. Also, make sure the phone storage is not full. If you see a change after performing these steps you can contact us at 1 (888) 548-2934 and we will be happy to help you find a solution. (SV)

  Answered by Huawei Customer Care 9 years ago

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