Main Content

Questions & Answers

Page Showing 41-60 of 123 questions
  • QuestionIs the warranty one year right? Is the mobile comes in the closed box? Is a international mobile right? Because is quadriband... If the mobile comes with some defect how many days I have return it? Mate 9 comes with what's accessories?

    Asked by Ma1234567.

    • Answer yes one yr. warrenty it comes with a cell phone case and you have 14 days to return if you open the box they charge 35.00 restocking fee its a great phone you wont return

      Answered by jeannie

  • QuestionI tried to insert the SIM card from Cricket and it's too big. Should I return the phone?

    Asked by Lulu.

    • Answer I'm glad to have Huawei mate 9. It's very powerful. I will suggest you to ask cricket changing to mini Sim card then try again.

      Answered by OLIVE

  • QuestionHi, if i buy this phone, it will work on Argentina?

    Asked by ARaschia.

    • Answer Dear Customer, We appreciate your interest in the incredible Huawei Mate 9. Kindly let us provide you some useful information about the Huawei products. The Huawei devices are designed to work with the GSM technology, which means that if your carrier provides you a SIM card your device should work with their service. Also, our products do not support the CDMA technology. Frequency standards. Please contact your service provider in order to check compatibility with this device. Primary SIM card: 4G LTE TDD: B38/39/40/41 (100M); 4G LTE FDD: B1/2/3/4/5/7/8/9/12/17/18/19/20/26/28/29; 3G WCDMA: B1/B2/B4/B5/B6 (Japan)/B8/B19 (Japan); 3G TD-SCDMA: B34/39; CDMA:BC0( 800MHz); 2G GSM: B2/B3/B5/B8 Secondary SIM card (voice services only, no data service): 3G WCDMA: B1/B2/B4/B5/B6 (Japan)/B8/B19 (Japan); 2G GSM: B2/B3/B5/B8 CDMA:BC0( 800MHz) Functions available on the live network depend on the carrier network. For more information about the service we kindly suggest you to contact your carrier. If you have any other doubt regarding the Huawei products please feel free to get in touch with us, we will be more than glad to answer all the questions that you may have. Thank you for choosing Huawei. IG.

      Answered by Huawei Customer Care

  • QuestionMy question is if I buy this phone, will it work on a prepaid phone plan.

    Asked by Dianis.

    • Answer I suspect YES barring Verizon or Sprint. These others are compatible: AT&T, T-Mobile and all the others. Call your Carrier to verify.

      Answered by MaiX

  • QuestionWill it shut down at 4 f? The lowest operatable temperature?

    Asked by Jinf888.

    • Answer The phone will not shut down but it might have some issues recognizing your finger and will be a little sluggish whenever you power it on.

      Answered by Thegoodjedi

  • QuestionIs this phone dual active sim or dual standby? Thank you.

    Asked by Reddoggfogg.

    • Answer Dual active sim, you can Select either sim as main for 4g, the other will be 3g,2g, so you get to get 8nternet connection all the time and receive the call message from both sim

      Answered by sling

  • QuestionI am thinking to buy the phone as a gift for my brother that lives in Europe. Will this phone work there? Thanks

    Asked by EnSh.

    • Answer Yes.. I would recommend this phone as a gift. The phone that I bought was an unlocked phone and so, it will work anywhere outside US. Make sure, when you buy the phone you would be looking for an unlocked phone whichever brand it may be.

      Answered by Kamran

  • QuestionFor confirmation, does the phone compatible with the ULTRA phone plan? I think it is GSM carrier.

    Asked by Will.

    • Answer Good

      Answered by samsam

  • QuestionIs this phone's battery removable and replaceable?

    Asked by Charlie62.

    • Answer no

      Answered by KAMOAKO

  • QuestionDoes the Mate 9 can install Thinkorswin app ?

    Asked by Mate2user.

    • Answer Yes!

      Answered by MaiX

  • Question*** HAS ANYONE DONE THIS? *** Have an iPhone on Verizon and want to use this Huawei - Mate 9 on T-Mobile. Anyone had there Verizon number ported over to T-Mobile ? Can it be done? Thanks,

    Asked by Billy.

    • Answer I've switched from Verizon to T-Mobile twice but you'll need a new phone when you make the switch. If you want to transfer your text messages and call logs from iPhone to Android you'll need a paid app because the free apps don't work well

      Answered by ladytmarie

  • Questionis this has all enternal 64 gbmemory

    Asked by Anonymous.

    • Answer yes

      Answered by KAMOAKO

  • QuestionIs this phone water proof like Samsung Galaxy S8?

    Asked by Kez.

    • Answer no it is not water proof

      Answered by dougharris

  • QuestionIs this like the p10 for the US??

    Asked by Falky.

    • Answer It's much better but same UI

      Answered by Daniel

  • QuestionIs it compatible for Brazilian networks?

    Asked by Chris.

    • Answer Yes this is compatible for Brazilian networks.

      Answered by CommunityAnswer

  • QuestionDoes the Mate 9, support conditional call forwarding...able to forward calls to YouMail?

    Asked by DirtDogsSC.

    • Answer Yes, supports conditional call forwarding.

      Answered by CommunityAnswer

  • QuestionHeadphone jack?

    Asked by Jimmy.

    • Answer Yes, there is a headphone jack. It is at the top of the phone.

      Answered by Ross