Questions & Answers

Q: QuestionCan you buy replacement batteries for the Huawei watch?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Silver Stainless Steel with Stainless Steel Links

• A:Answer Hello Valued Customer, unfortunately the battery in the watch is not removable. (AI)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionDoes it come with GPS

Asked 9 years ago by matthew.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Silver Stainless Steel with Stainless Steel Links

• A:Answer No, it connects to your phone and uses it's GPS.

  Answered 9 years ago by ISiCK

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Q: QuestionDoes this watch work with all black berry products?

Asked 9 years ago by Peter.

• A:Answer No, this watch will not work with all Blackberry products.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionI see a lot of "work with iOS or Android" in descriptions of smartwatch. Does it imply that today's smartwatch has to work with a nearby smartphone? I ask because what I want is to use it independently without any communication with nearby devices.

Asked 9 years ago by zzzhhh.

• A:Answer This and all Android Wear based watches I've seen so far are dependent on being connected to a phone either through bluetooth or wifi. If you're looking for something with built-in connectivity you should have a look at the Samsung Gear S2 which has 3G variation (you can tell by the provider being listed in the description ex. Verizon/AT&T). Although if you have an iPhone I'm not sure they have any compatibility outside of Android and does need to be paired with an Android based phone before it will work on it's own according to Samsung. These watches also run Tizen not Android Wear so I would check it out in a Best Buy at the Samsung store prior to buying.

  Answered 9 years ago by Gregg1

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Q: Questiondoes it make and receives calls

Asked 9 years ago by ibrahim.

• A:Answer Hello Ibrahim, after the recent software update that enabled the speaker inside the watch, yes, you can use the watch to make and receive phone calls. (AI)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionDoes the watch come with a tool to remove the links

Asked 9 years ago by Yaser.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Silver Stainless Steel with Stainless Steel Links

• A:Answer No and unless you have the correct size punch and lots of patience, I would take it to a jewelry store

  Answered 9 years ago by Bill

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Q: Questionwhat is the process to pairing the watch to the phone. Is it compatible with Samsung S7

Asked 8 years ago by xmasgft.

• A:Answer Yes, the Huawei watch is compatible with the Android 4.3/iOS 8.2 or later. In order to pair the watch you go to settings, Bluetooth, devices, and then scan for devices. (SP)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionAre you able to change watch faces on it?

Asked 9 years ago by kendog.

• A:Answer Thank you for the fantastic question, kendog. The Huawei watch comes with a wide variety of pre-installed watch faces to choose from, and the ability to download additional through the Android Wear app. (DM)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionCan I type texts on the watch

Asked 9 years ago by Xidoz.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Black Stainless Steel

• A:Answer Hello Xidoz, while you do not have the ability to type a text into your watch, you can send text verbally via "Ok Google". (DM)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionIn an earlier answer, it was stated that the battery can not be removed. If it dies, is there any repair option?

Asked 9 years ago by JPCool.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Silver Stainless Steel with Stainless Steel Links

• A:Answer It can be removed at a jewelry store.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionWhat is the length of the band? I have a big wrist and have issues with standard band sizes. Are there larger bands available for sale?

Asked 9 years ago by Steve.

• A:Answer Hello Steve, the Huawei watch bands are 185mm x 20.5mm. While there are no variations in the Huawei brand watch band sizes, the watch bands are interchangeable with other brand bands. Just be sure to keep the original Huawei brand bands as we require the original bands and all accompanying accessories to be sent in with the watch in the case of any repairs via the warranty. (AI)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionWiFi only says Bluetooth, will this connect over 802.11b/g/n?

Asked 9 years ago by 2112.

• A:Answer Thank you for your interest in the Huawei watch. Our watch will be able to connect over a 802.11 b/g/n network. (DM)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionCan it use WhatsApp to make calls and receive messages ?

Asked 4 years ago by Huawei.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Silver Stainless Steel with Stainless Steel Links

Q: QuestionDoes this watch have a saphire crystal?

Asked 7 years ago by Crash.

• A:Answer Yes

  Answered 5 years ago by Docviper007

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Q: QuestionI love the watch, but my google app no longer works. It just shows me the current temperature. Is there a way to correct this without disconnecting and resetting to factory original settings? Everything else works great and I don't want to mess that up.

Asked 7 years ago by Kelly.

Q: Questiondoes this watch work with iPhone (ios)?

Asked 8 years ago by Anonymous.

• A:Answer Dear customer, Thank you for showing interest in our Huawei Watch. The Huawei Watch can be paired with an iPhone, this requires an iPhone running iOS 8.2+. We kindly suggest you to visit g.co/WearCheck on your phone to see if it's compatible. Supported features may vary between Android and iOS. If you need further assistance do not hesitate and contact us, one of our agents will solve all your doubts. You can find all our channels on the link mentioned bellow. http://consumer.huawei.com/us/support/index. BG

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionCan I pair the huawei watch with more than one phone? For example one in US and one in Europe?

Asked 8 years ago by Lzar.

• A:Answer You can only pair your watch with one iPhone, Android phone or tablet at a time. (NS)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionCan you change the band on this?

Asked 8 years ago by Anonymous.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Black Stainless Steel

• A:Answer Yes, the Huawei Watch's band is interchangeable. (DM)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionWhat is the battery life. How many hours until recharging, how many years/months until battery needs to be replaced?

Asked 8 years ago by Dwight.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Black Stainless Steel

• A:Answer Unless you use the full,power-saver mode all the time the watch needs to be charged every day. I don't use the super power saver mode and the charge is down to between 40% and 50% at the end of a typical day. I've only had the watch for a short time and do not have an answer as to how often the battery needs to be replaced.

  Answered 8 years ago by DRPaulsonVerified Purchase

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