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Hello there, The monitor and camera work together through a radio link and such link can only reach up to 1000ft when there's a clear line of sight between monitor and camera. To view your camera's stream from wherever you are, you will need to use the Hubble Club app and have access to safe connection to access it. If you have any questions left, please feel free to reach out to us directly via LiveChat or email. Our contacts can be found in the quick start guide or you can find us at: https://support.hubbleconnected.com/. Kind regards, Crystal & the Hubble Connected Team.
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